£10 Admin fee for refunding tickets bought in advance

Hi, I purchased some train tickets in advance - It now looks like i wont need these due to COVID restrictions -  The train company say they want £10 admin fee per train ticket to refund.  This is hardly fair - Has anyone found a way round this?
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Comments

  • daveyjp
    daveyjp Posts: 12,521 Forumite
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    If the train is running at the time you booked and you are cancelling the ticket the charge is valid.

    If the train has been cancelled or timings altered refunds are free of charge.
  • Thanks Davey - I am talking about travel cards - Not specific trains.  Before these train tickets were refundable or changeable without charge.  I find the £10 change fee on a £16 ticket not ideal!
  • NBLondon
    NBLondon Posts: 5,530 Forumite
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    £10 to change or refund an Advance ticket is perfectly normal and has been for years.
    If it's a different ticket; it's the terms and conditions that you agreed to when you bought it.
    If you specify precisely what ticket and what train company - there will be a more knowledgeable person along soon.
    Wash your Knobs and Knockers... Keep the Postie safe!
  • daveyjp
    daveyjp Posts: 12,521 Forumite
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    And where the ticket was purchased from.
  • Hasbeen
    Hasbeen Posts: 4,404 Forumite
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    Hi, I purchased some train tickets in advance - It now looks like i wont need these due to COVID restrictions -  The train company say they want £10 admin fee per train ticket to refund.  This is hardly fair - Has anyone found a way round this?
    If it is an advance ticket they sell it very cheaply with known conditions attached.

    What type of actual ticket is it? You now say it is a travel card? Where did you buy it, hopefully not Trainline.
    The world is not ruined by the wickedness of the wicked, but by the weakness of the good. Napoleon
  • jbuchanangb
    jbuchanangb Posts: 1,326 Forumite
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    If you purchase a ticket in advance and then decide not to use it, there is a £10 admin fee. I certainly once went through that process for a ticket which had cost £16. That applies to refundable tickets. If the type of ticket is "Advance", then normally there is no refund possible. You have to suck it up. I once cancelled a trip for which I had paid £40 for tickets. The only good part about that was that I had booked a refundable hotel!
    Back in the first lockdown, April 2020, there were special arrangements to refund even "Advance" tickets. I did follow that process and got my money back. I am not aware of any such process at the moment. After all the risks are now known to all.
  • Thanks for the helpful "suck it up" comment.  
  • Hasbeen
    Hasbeen Posts: 4,404 Forumite
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    edited 13 January 2021 at 4:06PM
    Thanks for the helpful "suck it up" comment.  
    Just use the thanks button?   o:)
    The world is not ruined by the wickedness of the wicked, but by the weakness of the good. Napoleon
  • yorkie2
    yorkie2 Posts: 1,595 Forumite
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    Hi, I purchased some train tickets in advance - It now looks like i wont need these due to COVID restrictions -  The train company say they want £10 admin fee per train ticket to refund.  This is hardly fair - Has anyone found a way round this?
    What date is this for, what journey is it for, and what was the itinerary you selected when you bought the tickets?

    Which retailer did you buy the tickets from? A good retailer will only charge 10 pounds per transaction, regardless of the number of tickets in that transaction. Charging 10 pounds per ticket is sharp practice.

  • prowla
    prowla Posts: 13,162 Forumite
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    Thanks for the helpful "suck it up" comment.  
    I don't think that comment was made in a confrontational manner, but rather in the context of their post, where they were saying that they've had a similar experience.

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