£10 Admin fee for refunding tickets bought in advance
in Public transport & cycling
13 replies 415 views
Hi, I purchased some train tickets in advance - It now looks like i wont need these due to COVID restrictions - The train company say they want £10 admin fee per train ticket to refund. This is hardly fair - Has anyone found a way round this?
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If the train has been cancelled or timings altered refunds are free of charge.
If it's a different ticket; it's the terms and conditions that you agreed to when you bought it.
If you specify precisely what ticket and what train company - there will be a more knowledgeable person along soon.
What type of actual ticket is it? You now say it is a travel card? Where did you buy it, hopefully not Trainline.
Back in the first lockdown, April 2020, there were special arrangements to refund even "Advance" tickets. I did follow that process and got my money back. I am not aware of any such process at the moment. After all the risks are now known to all.