Having to sign receipt despite using a chip and pin

Catwifie

MovingForwards said:

Does she have to activate the card first by calling or using it in an ATM? The card and leaflet / letter when it's received will say.

Automatic notification isn't set up on this site.

Yes she did that...

Catwifie

born_again said:

Catwifie said:

New to forum..didnt get notified of answers ..forgive me!!

Don't worry. 
Many post and never comeback.

What type of retailers?

Usual shops..supermarkets etc..

Carl2510

Can’t remember if you said or not, but maybe ask why there getting her to sign?

greyteam1959

Carl2510 said:

Can’t remember if you said or not, but maybe ask why there getting her to sign?

The retailer may not be able to give a reason.
Their terminal may just say 'Signature Required'

[Deleted User]

dahj said:

eskbanker said:

Is it definitely a chip & PIN card, rather than a chip & signature one?

Does it work at an ATM? 

Sounds like someone in Halifax or Bank of Scotland thinks your daughter has a disability or picked a wrong dropdown. They will have various options online, offline, non-contactless, signature etc when ordering.

Sounds like the wrong card type has been ordered on the account and the system will just order a like for like replacement when replaced unless instructed otherwise. 

She will really need to get someone in the bank that knows what they are doing.

Grabs39

When I worked in a Halifax branch (about ten years ago) when you went to reissue a card on the computer there’s a list of types, and chip&sign was right next to chip&pin.  It wasn’t unheard of for a colleague to accidentally click the wrong option resulting in a situation like the Op has described.