Having to sign receipt despite using a chip and pin

Catwifie

My 20yr old student daughter has a chip and pin debit card with HBOS. Every shop she uses it in asks her to sign the receipt...she talked to bank who suggested she get a fresh card...that didnt work.. Why are they asking her to sign when its chip and pin?? None of her student friends have this problem..I'm at a loss..

MovingForwards

Is she doing cashback each time?

eskbanker

Is it definitely a chip & PIN card, rather than a chip & signature one?

jsmith9

she's not a celebrity is she - i mean, some autographs can be very sought-after...?! 

EarthBoy

Catwifie said:

My 20yr old student daughter has a chip and pin debit card with HBOS. 

HBOS doesn't issue debit cards, it's merely a holding company, not a retail bank.  Do you mean Halifax, or Bank of Scotland?

mab3000

eskbanker said:

Is it definitely a chip & PIN card, rather than a chip & signature one?

This sounds like the most likely explanation for this, for some reason your daughter has been issued a chip and signature card. 

If there is no explanation for why she has been given a chip and signature card (usually you have to ask to have one of these cards instead of chip and pin, for example if you have difficulties remembering numbers ), might be best for your daughter to contact her bank and ask them to investigate further, maybe logging a complaint if they can’t find anything or not willing to. 

[Deleted User]

eskbanker said:

Is it definitely a chip & PIN card, rather than a chip & signature one?

Does it work at an ATM? 

Sounds like someone in Halifax or Bank of Scotland thinks your daughter has a disability or picked a wrong dropdown. They will have various options online, offline, non-contactless, signature etc when ordering.

born_again

Well until the Op comes back and answers the questions posed, then we are all just guessing.

Never really get starting a thread and then not even checking back for any answers.

Odds on MovingForwards is right.

General_Grant

born_again said:

Well until the Op comes back and answers the questions posed, then we are all just guessing.

Never really get starting a thread and then not even checking back for any answers.

Odds on MovingForwards is right.

The OP will have been alerted to all the replies to their one and only post.  Maybe they read the replies but didn't log in and therefore have neither responded to nor "thanked" posters.

eskbanker

General_Grant said:

The OP will have been alerted to all the replies to their one and only post.

Only if such notifications are enabled - I don't know if this is the default setting for new accounts....

Eco_Miser

But in any case, they could read the replies without logging in.