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Having to sign receipt despite using a chip and pin

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My 20yr old student daughter has a chip and pin debit card with HBOS. Every shop she uses it in asks her to sign the receipt...she talked to bank who suggested she get a fresh card...that didnt work.. Why are they asking her to sign when its chip and pin?? None of her student friends have this problem..I'm at a loss..
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Comments

  • MovingForwards
    MovingForwards Posts: 17,149 Forumite
    10,000 Posts Seventh Anniversary Name Dropper Photogenic
    Is she doing cashback each time?
    Mortgage started 2020, aiming to clear 31/12/2029.
  • eskbanker
    eskbanker Posts: 37,095 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Is it definitely a chip & PIN card, rather than a chip & signature one?
  • jsmith9
    jsmith9 Posts: 419 Forumite
    100 Posts Name Dropper
    she's not a celebrity is she - i mean, some autographs can be very sought-after...?!  :)
  • EarthBoy
    EarthBoy Posts: 3,209 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Catwifie said:
    My 20yr old student daughter has a chip and pin debit card with HBOS. 
    HBOS doesn't issue debit cards, it's merely a holding company, not a retail bank.  Do you mean Halifax, or Bank of Scotland?
  • mab3000
    mab3000 Posts: 532 Forumite
    Sixth Anniversary 500 Posts Name Dropper
    eskbanker said:
    Is it definitely a chip & PIN card, rather than a chip & signature one?
    This sounds like the most likely explanation for this, for some reason your daughter has been issued a chip and signature card. 

    If there is no explanation for why she has been given a chip and signature card (usually you have to ask to have one of these cards instead of chip and pin, for example if you have difficulties remembering numbers ), might be best for your daughter to contact her bank and ask them to investigate further, maybe logging a complaint if they can’t find anything or not willing to. 
  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    100 Posts Name Dropper Photogenic
    edited 11 January 2021 at 11:16PM
    eskbanker said:
    Is it definitely a chip & PIN card, rather than a chip & signature one?
    Does it work at an ATM? 

    Sounds like someone in Halifax or Bank of Scotland thinks your daughter has a disability or picked a wrong dropdown. They will have various options online, offline, non-contactless, signature etc when ordering.
  • born_again
    born_again Posts: 20,419 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    Well until the Op comes back and answers the questions posed, then we are all just guessing.

    Never really get starting a thread and then not even checking back for any answers.

    Odds on MovingForwards is right.
    Life in the slow lane
  • Well until the Op comes back and answers the questions posed, then we are all just guessing.

    Never really get starting a thread and then not even checking back for any answers.

    Odds on MovingForwards is right.
    The OP will have been alerted to all the replies to their one and only post.  Maybe they read the replies but didn't log in and therefore have neither responded to nor "thanked" posters.
  • Eco_Miser
    Eco_Miser Posts: 4,848 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    But in any case, they could read the replies without logging in.
    Eco Miser
    Saving money for well over half a century
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