PC camera does not work

Thomas_Holding

My PC is still under warranty and the camera does not work.
They want me to send it to be fixed.  However I need it for my daughter's home schooling.
Can I insist they refund me as that way I can get a working PC much quicker?

sweetgirl2015

They only change it within 14 days of purchase, after that as part of the guarantee they repair it for free for you, but sadly they need it to fix it. 
It sounds like a driver issue, which is an easy fix anyway. Try a windows update first. 

JJ_Egan

As above

Worth looking in Device manager or finding driver for camera  .

What sort of PC has a camera ?? or is this a stand alone not built in camera  , or is the PC in fact a laptop .

Post model for help with drivers .

MattMattMattUK

Thomas_Holding said:

My PC is still under warranty and the camera does not work.
They want me to send it to be fixed.  However I need it for my daughter's home schooling.
Can I insist they refund me as that way I can get a working PC much quicker?

So you want to keep the PC and receive a refund? Of course you can not insist on that, that would be ridiculous. 

Thomas_Holding

MattMattMattUK said:

Thomas_Holding said:

My PC is still under warranty and the camera does not work.
They want me to send it to be fixed.  However I need it for my daughter's home schooling.
Can I insist they refund me as that way I can get a working PC much quicker?

So you want to keep the PC and receive a refund? Of course you can not insist on that, that would be ridiculous. 

No I want to send the PC back get the money and buy a new PC the same day as opposed to waiting for them to fix it!

grumpycrab

Remove the privacy cover from the lens.

Thomas_Holding

sweetgirl2015 said:

They only change it within 14 days of purchase, after that as part of the guarantee they repair it for free for you, but sadly they need it to fix it. 
It sounds like a driver issue, which is an easy fix anyway. Try a windows update first. 

JJ_Egan said:

As above

Worth looking in Device manager or finding driver for camera  .

What sort of PC has a camera ?? or is this a stand alone not built in camera  , or is the PC in fact a laptop .

Post model for help with drivers .

Thank you both.  I found that system restore fixed it.  However every update destroys as did installing word.
https://forums.moneysavingexpert.com/discussion/6220546/camera-with-windows-10-is-not-working#latest
However if you think it can be fixed it would be great.  It is a Lenovo LAPTOP-R8GBD71V

Sorry I should have said that it is a laptop.
The camera is Realtek and driver version 10.0.19041.20146.  It does have the latest drivers installed

Neil_Jones

Something is majorly wrong if just installing Word breaks access to the camera...

JJ_Egan

Update problem is not a fault of the PC , system restore has proved that .

debitcardmayhem

After restoring export your drivers to a new location and then if it stops again update it from the backup https://www.tenforums.com/tutorials/68426-backup-restore-device-drivers-windows-10-a.html

Thomas_Holding

JJ_Egan said:

Update problem is not a fault of the PC , system restore has proved that .

Are you sure because it is only when I restore a previous version that it works