Faulty oven

[Deleted User]

We bought an oven from Argos in July. It is a few days over 6 months and today the main oven won't work, there's no heat coming. We phoned Argos who told us we have to contact the manufacturer to get an engineer round. We have three children and are trying to keep our home covid free so would feel really uncomfortable letting an engineer in. What are our rights here? We asked them if our rights were not with them since they are the retailer and they said they won't do anything until the Bush engineer has been out. Thanks. 

davidmcn

Have you identified what the problem is? If it's just the element which has blown, you can replace that yourself for a few quid (no, it shouldn't just die by itself after six months, but it's going to be easier than hanging around for engineers, fighting it out with the retailer etc). 

Martinaboven

Takeaways on argos for a year 

Aylesbury_Duck

Argos are entitled to establish the fault, but as davidmcn says, a more rapid resolution might be to order and fit a new element yourself.  It's highly likely the element has blown.

KatrinaWaves

Kategriffin said:

We bought an oven from Argos in July. It is a few days over 6 months and today the main oven won't work, there's no heat coming. We phoned Argos who told us we have to contact the manufacturer to get an engineer round. We have three children and are trying to keep our home covid free so would feel really uncomfortable letting an engineer in. What are our rights here? We asked them if our rights were not with them since they are the retailer and they said they won't do anything until the Bush engineer has been out. Thanks. 

What resolution are you expecting, if you do not wish anyone to physically inspect or fix the oven? 

Al_Ross

The oven is under warranty, so any attempt to repair themselves would void the warranty.

Very few individuals I know would be competent enough to replace an oven element themselves, remembering they would be working with a 230 Volt AC appliance here. Obviously, it should be powered off at the mains first.

I presume you think Argos should just ship out a new one to you.

I presume you have no issues going out to shops and are your children allowed out to mix with their friends, these are ways far more likely to catch COVID-19.

davidmcn

Al_Ross said:

Very few individuals I know would be competent enough to replace an oven element themselves, remembering they would be working with a 230 Volt AC appliance here. 

Maybe your cohort is unusually incompetent, and obviously I wouldn't encourage anyone to fiddle with things if they really don't know what they're doing - but it's no more difficult than wiring a plug.

Plenty of guides on the interweb to aid the bewildered e.g. https://www.youtube.com/watch?v=QuYcGVRmWmk

MattMattMattUK

You can not deny their engineer entry, but at the same time expect them to fix it, choose one.

born_again

Al_Ross said:

I presume you thing Argos should just ship out a new one to you.

I presume you have no issues going out to shops and are your children allowed out to mix with their friends, these are ways far more likely to catch COVID-19.

Which still leaves the issue of who is going to fit the oven?

[Deleted User]

Some of these replies are a bit rude and presumptuous. As we are currently in a lockdown my children do not mix with their friends, or anyone else for that matter. I food shop once a week and do it online if possible. I would be happy for them to collect the cooker to inspect or replace it since it really isn't that old and I'm not happy that it needs fixing already, even if it is easily fixable. My question was what my rights are here. If they're entitled to fix in my home rather than replace then so be it, I'll take additional precautions. I'd just prefer to not have them here. 

KatrinaWaves

Kategriffin said:

Some of these replies are a bit rude and presumptuous. As we are currently in a lockdown my children do not mix with their friends, or anyone else for that matter. I food shop once a week and do it online if possible. I would be happy for them to collect the cooker to inspect or replace it since it really isn't that old and I'm not happy that it needs fixing already, even if it is easily fixable. My question was what my rights are here. If they're entitled to fix in my home rather than replace then so be it, I'll take additional precautions. I'd just prefer to not have them here. 

You were asked a few times what you actually want? If they did replace it who would remove the old one? Who would fit the new one? What is so different about removing a cooker than having an engineer in?