Plusnet renewal/price match

FedUpWithHikes

I realised today that I hadn't added my plusnet email to Outlook, and hadn't been receiving emails regarding my account.. and when I sorted that out, noticed my 12-month deal had expired, and I was now on their "out of contract" rate, which - like SVR on energy bills, is expensive! I checked the "offers and upgrades" in 'my account', and it didn't offer 'standard broadband', only 2 fibre deals, so I checked the MSE guide for alternatives, then called Plusnet to check the status and see what options they would offer.

They offered me "line saver" at £213 (eq, £17.76), plus broadband at £2.24/m - but when I pointed out the Post Office deal at £17/m, they agreed to match it! - and I don't have to pay up-front for the line rental!

Neil_Jones

Yeah you might want to watch your bills on the website, as the billing system has a habit of forgetting about agreed deals, especially if they've been applied by phone.

feet_up

Just wanted to echo the advice. Plusnet billing is a bit 'random' - not always even in their favour.

I have hust been told my deal is about to expire even though I think (and have an email confirmation which I screen shot) confirming that I took an 18 month deal so have 6 months left.

I'm afraid dealing with Plusnet and their competitors is more like doing a deal in a Middle East souk. Until you are actually on the phone to the disconnection team and there is a man with a pair of pliers outside the house waiting to cut you off you probably won't get the best price.

hollie.weimeraner

Well that was easy this time. Had an email saying my contract was ending in March. Rang them after logging in and seeing I'd been offered a renewal deal on my account £16 month cheaper than the email.  Spoke to the advisor who gave me a better deal and a £75 cashback card that basically keeps me at the same £22 per month for BB and line rental for the next 2 years.  Last time it was like pulling teeth.