Undelivered food delivery

Theshedhed

Hi just wondered if anyone had been scammed by just eat on new years eve, I made an order for a Chinese cost £43.00 restaurant said it was delivered but never was, Couldn't get in touch with just eat or restaurant they wouldn't answer phones or chat, eventually got to text chat to just eat three days later they investigated but refused refund as restaurant said it was delivered, I found that this happened to loads of people on new years eve at this restaurant all ordered through just eat, so I looked further afield and found this had happened at lots of other restaurants in my area all through just eat so if there's dozens of people who were scammed in my area what about in England hundreds thousands who knows, It's not about the money anymore be nice if just eat were named and shamed for what they did😡

KatrinaWaves

I ordered from a restaurant yesterday and they forgot one item, which Just Eat refunded whilst I was still eating the rest of it. 

What area is this?

MattMattMattUK

Theshedhed said:

Hi just wondered if anyone had been scammed by just eat on new years eve, I made an order for a Chinese cost £43.00 restaurant said it was delivered but never was, Couldn't get in touch with just eat or restaurant they wouldn't answer phones or chat, eventually got to text chat to just eat three days later they investigated but refused refund as restaurant said it was delivered, I found that this happened to loads of people on new years eve at this restaurant all ordered through just eat, so I looked further afield and found this had happened at lots of other restaurants in my area all through just eat so if there's dozens of people who were scammed in my area what about in England hundreds thousands who knows, It's not about the money anymore be nice if just eat were named and shamed for what they did😡

A lot of people had issues with food delivery and takeaway on New Year's Eve, it was the busiest day for takeaway and delivery in British history, with some estimate putting it at 30% higher than any other day. 

A lot of restaurants took their phones off the hook as they had already reached capacity and people were still ringing. There were also issues with people accepting deliveries that went to the wrong address etc. 

I do not think it is a scam, so much as a breakdown of the systems and processes, it is also not likely to have been hundreds of thousands or it would have been reported in the national news. I also do not think that there is a "name and shamed" element to this, all the food delivery services experience issues at the busiest times, even more those who are third party resellers (who mark up orders considerably) such as Just Eat, Uber Eats etc. 

gettingtheresometime

MattMattMattUK said:

Theshedhed said:

Hi just wondered if anyone had been scammed by just eat on new years eve, I made an order for a Chinese cost £43.00 restaurant said it was delivered but never was, Couldn't get in touch with just eat or restaurant they wouldn't answer phones or chat, eventually got to text chat to just eat three days later they investigated but refused refund as restaurant said it was delivered, I found that this happened to loads of people on new years eve at this restaurant all ordered through just eat, so I looked further afield and found this had happened at lots of other restaurants in my area all through just eat so if there's dozens of people who were scammed in my area what about in England hundreds thousands who knows, It's not about the money anymore be nice if just eat were named and shamed for what they did😡

A lot of people had issues with food delivery and takeaway on New Year's Eve, it was the busiest day for takeaway and delivery in British history, with some estimate putting it at 30% higher than any other day. 

A lot of restaurants took their phones off the hook as they had already reached capacity and people were still ringing. There were also issues with people accepting deliveries that went to the wrong address etc. 

I do not think it is a scam, so much as a breakdown of the systems and processes, it is also not likely to have been hundreds of thousands or it would have been reported in the national news. I also do not think that there is a "name and shamed" element to this, all the food delivery services experience issues at the busiest times, even more those who are third party resellers (who mark up orders considerably) such as Just Eat, Uber Eats etc. 

I'd agree with NYE 2020 being far busier than a typical NYE ...my local indian, for example, stopped taking orders at 4.30pm.
When we went to collect our order, the phones were ringing off the hook and the staff were simply ignoring them.

KatrinaWaves

gettingtheresometime said:

MattMattMattUK said:

Theshedhed said:

Hi just wondered if anyone had been scammed by just eat on new years eve, I made an order for a Chinese cost £43.00 restaurant said it was delivered but never was, Couldn't get in touch with just eat or restaurant they wouldn't answer phones or chat, eventually got to text chat to just eat three days later they investigated but refused refund as restaurant said it was delivered, I found that this happened to loads of people on new years eve at this restaurant all ordered through just eat, so I looked further afield and found this had happened at lots of other restaurants in my area all through just eat so if there's dozens of people who were scammed in my area what about in England hundreds thousands who knows, It's not about the money anymore be nice if just eat were named and shamed for what they did😡

A lot of people had issues with food delivery and takeaway on New Year's Eve, it was the busiest day for takeaway and delivery in British history, with some estimate putting it at 30% higher than any other day. 

A lot of restaurants took their phones off the hook as they had already reached capacity and people were still ringing. There were also issues with people accepting deliveries that went to the wrong address etc. 

I do not think it is a scam, so much as a breakdown of the systems and processes, it is also not likely to have been hundreds of thousands or it would have been reported in the national news. I also do not think that there is a "name and shamed" element to this, all the food delivery services experience issues at the busiest times, even more those who are third party resellers (who mark up orders considerably) such as Just Eat, Uber Eats etc. 

I'd agree with NYE 2020 being far busier than a typical NYE ...my local indian, for example, stopped taking orders at 4.30pm.
When we went to collect our order, the phones were ringing off the hook and the staff were simply ignoring them.

My local fave we ended up ordering just on the cut off at 11.30pm, and theyd JUST shut, but still made us food and brought it out. Suffice to say we will be thanking them by ordering plenty more this year

Theshedhed

MattMattMattUK said:

Theshedhed said:

Hi just wondered if anyone had been scammed by just eat on new years eve, I made an order for a Chinese cost £43.00 restaurant said it was delivered but never was, Couldn't get in touch with just eat or restaurant they wouldn't answer phones or chat, eventually got to text chat to just eat three days later they investigated but refused refund as restaurant said it was delivered, I found that this happened to loads of people on new years eve at this restaurant all ordered through just eat, so I looked further afield and found this had happened at lots of other restaurants in my area all through just eat so if there's dozens of people who were scammed in my area what about in England hundreds thousands who knows, It's not about the money anymore be nice if just eat were named and shamed for what they did😡

A lot of people had issues with food delivery and takeaway on New Year's Eve, it was the busiest day for takeaway and delivery in British history, with some estimate putting it at 30% higher than any other day. 

A lot of restaurants took their phones off the hook as they had already reached capacity and people were still ringing. There were also issues with people accepting deliveries that went to the wrong address etc. 

I do not think it is a scam, so much as a breakdown of the systems and processes, it is also not likely to have been hundreds of thousands or it would have been reported in the national news. I also do not think that there is a "name and shamed" element to this, all the food delivery services experience issues at the busiest times, even more those who are third party resellers (who mark up orders considerably) such as Just Eat, Uber Eats etc. 

Check the reviews on just eat for new years eve for all restaurants I didn't write this before doing the research?

Theshedhed

KatrinaWaves said:

I ordered from a restaurant yesterday and they forgot one item, which Just Eat refunded whilst I was still eating the rest of it. 

What area is this?

Yes probably because you could get in touch with them? 

KatrinaWaves

Theshedhed said:

KatrinaWaves said:

I ordered from a restaurant yesterday and they forgot one item, which Just Eat refunded whilst I was still eating the rest of it. 

What area is this?

Yes probably because you could get in touch with them? 

Just used the live chat on the app. 

Theshedhed

MattMattMattUK said:

Theshedhed said:

Hi just wondered if anyone had been scammed by just eat on new years eve, I made an order for a Chinese cost £43.00 restaurant said it was delivered but never was, Couldn't get in touch with just eat or restaurant they wouldn't answer phones or chat, eventually got to text chat to just eat three days later they investigated but refused refund as restaurant said it was delivered, I found that this happened to loads of people on new years eve at this restaurant all ordered through just eat, so I looked further afield and found this had happened at lots of other restaurants in my area all through just eat so if there's dozens of people who were scammed in my area what about in England hundreds thousands who knows, It's not about the money anymore be nice if just eat were named and shamed for what they did😡

A lot of people had issues with food delivery and takeaway on New Year's Eve, it was the busiest day for takeaway and delivery in British history, with some estimate putting it at 30% higher than any other day. 

A lot of restaurants took their phones off the hook as they had already reached capacity and people were still ringing. There were also issues with people accepting deliveries that went to the wrong address etc. 

I do not think it is a scam, so much as a breakdown of the systems and processes, it is also not likely to have been hundreds of thousands or it would have been reported in the national news. I also do not think that there is a "name and shamed" element to this, all the food delivery services experience issues at the busiest times, even more those who are third party resellers (who mark up orders considerably) such as Just Eat, Uber Eats etc. 

Over 100 food orders not delivered in glos alone check just eat restaurant reviews now if that was in glos alone how many nationwide do the maths? 

Theshedhed

Theshedhed said:

MattMattMattUK said:

Theshedhed said:

Hi just wondered if anyone had been scammed by just eat on new years eve, I made an order for a Chinese cost £43.00 restaurant said it was delivered but never was, Couldn't get in touch with just eat or restaurant they wouldn't answer phones or chat, eventually got to text chat to just eat three days later they investigated but refused refund as restaurant said it was delivered, I found that this happened to loads of people on new years eve at this restaurant all ordered through just eat, so I looked further afield and found this had happened at lots of other restaurants in my area all through just eat so if there's dozens of people who were scammed in my area what about in England hundreds thousands who knows, It's not about the money anymore be nice if just eat were named and shamed for what they did😡

A lot of people had issues with food delivery and takeaway on New Year's Eve, it was the busiest day for takeaway and delivery in British history, with some estimate putting it at 30% higher than any other day. 

A lot of restaurants took their phones off the hook as they had already reached capacity and people were still ringing. There were also issues with people accepting deliveries that went to the wrong address etc. 

I do not think it is a scam, so much as a breakdown of the systems and processes, it is also not likely to have been hundreds of thousands or it would have been reported in the national news. I also do not think that there is a "name and shamed" element to this, all the food delivery services experience issues at the busiest times, even more those who are third party resellers (who mark up orders considerably) such as Just Eat, Uber Eats etc. 

Over 100 food orders not delivered in glos alone check just eat restaurant reviews now if that was in glos alone how many nationwide do the maths? 

I said hundreds thousands? Not hundreds of thousands

Aylesbury_Duck

Theshedhed said:

MattMattMattUK said:

Theshedhed said:

Hi just wondered if anyone had been scammed by just eat on new years eve, I made an order for a Chinese cost £43.00 restaurant said it was delivered but never was, Couldn't get in touch with just eat or restaurant they wouldn't answer phones or chat, eventually got to text chat to just eat three days later they investigated but refused refund as restaurant said it was delivered, I found that this happened to loads of people on new years eve at this restaurant all ordered through just eat, so I looked further afield and found this had happened at lots of other restaurants in my area all through just eat so if there's dozens of people who were scammed in my area what about in England hundreds thousands who knows, It's not about the money anymore be nice if just eat were named and shamed for what they did😡

A lot of people had issues with food delivery and takeaway on New Year's Eve, it was the busiest day for takeaway and delivery in British history, with some estimate putting it at 30% higher than any other day. 

A lot of restaurants took their phones off the hook as they had already reached capacity and people were still ringing. There were also issues with people accepting deliveries that went to the wrong address etc. 

I do not think it is a scam, so much as a breakdown of the systems and processes, it is also not likely to have been hundreds of thousands or it would have been reported in the national news. I also do not think that there is a "name and shamed" element to this, all the food delivery services experience issues at the busiest times, even more those who are third party resellers (who mark up orders considerably) such as Just Eat, Uber Eats etc. 

Over 100 food orders not delivered in glos alone check just eat restaurant reviews now if that was in glos alone how many nationwide do the maths? 

You're clearly onto something big.  You should get in touch with one of the big national media organisations.