windows 10 update issues

inspectorperez

Not trying to steal your thunder Heedtheadvice, we must have been typing our comments at around the same time, but on the same wavelength

margi_g

jsmith9 said:

If you go to settings / update and security etc does windows show as activated?

no it says it isnt

margi_g

Jenni_D said:

Did the laptop come with Windows 10 on it when you bought it? Does it have anything on it to suggest it originally came with Windows 7?

Is there a Certificate of Authenticity on the laptop anywhere? (Or maybe on the box it came in, or on some piece of paper)?

Jenni x

it did have windows 10 originally but there is no suggestion it had anything else on before that  It didn't  come in abox

Jenni_D

Thanks for feeding back. I don't think I can help further so I'll leave you in (what appear to be) the capable hands of the other posters.

Jenni x

jsmith9

Thanks for doing that - it looks like you have a fake windows installation which has lasted until now but has been picked up by microsoft. What can you do?

1. technically? buy a real windows licence (ie  new product key). Either google to find people selling them, or buy from microsoft direct (go to settings / update and security / activation and then buy a new key from there)

2. otherwise? who is the store who sold you the machine? They have sold you a counterfeit product. Ask them for a full refund (OR ask them to pay for the new W10 licence). If they do not comply, go to your credit card (assuming you used a card). Be sure to say the product is counterfeit. If no card, then moneyclaim online (aka small claims court - it is easy)

Others on here may have other solutions.

margi_g

Jenni_D said:

Thanks for feeding back. I don't think I can help further so I'll leave you in (what appear to be) the capable hands of the other posters.

Jenni x

thanks Jenni

Heedtheadvice

I again agree with smithy! Only sharing the thunder with the inspector Perez run Belarc first then you will have evidence printed out if you need it!

grumpycrab

If you end up buying a new license don't spend more than £40. Eg. Pcpro.link/windows10

I don't know if your current installation will take a new key as it is or whether a reinstall is advised (others may confirm).

margi_g

thanks for your advice ,Your information has been invaluable. Thanks to all

J_B

Have you considered 'upgrading' to W10pro - keys are available on ebay for a few quid