Applying for probate online

Cactus3

Tom2023 said:

Finally got it sorted but I don't know if you'll believe me.
Originally created an account with the Probate site and got sent to fill in the IHT forms.
Then came back and tried to login to access the online forms this sent me in a loop because I couldn't see the original application.
The help people told me the problem is it wants a different email address!
So I created an login with the same name but a different email address and hey presto I am in!!!!!!!

Thank you so much for posting the solution when you found it out! I got stuck in a similar loop and the helpdesk told me it might be my browser or the busy server...neither seemed to be the case. On reading your advice I was reluctant to set up a whole new email, but you prompted me to try resetting my password and that got me in! Massive thanks!

in_my_wellies

Thank you for sharing.

I've had a similar problem when trying to book a trip to the tip for the past few months. Eventually I ring and book by phone which is great but does not solve the problem.  OK, I know it's not so important but it is frustrating, going round and round. After reading this I just tried with a different email, same details and it worked! thanks 

In case it matters - hotmail - no, gmail - yes

Savemelots

This post was very helpful to me as I had the exact same issue. I am on a Windows10 laptop and typically use Friefox. Had this exact problem. The web chat service is not available, tried their phone number but wait time is excessive. Sent email and got a reply after 5 days "try clearing the cache and cookies on your web browser" This didn't work.

So tried using Microsoft Edge browser instead, same result.

Finally tried Google Chrome and everything worked just fine.

No need for me to try with a different email. Hope others find this helpful!

MarkB

Thanks for this - I had the same looping issue and I just created a new user with a different email address and it worked perfectly first time!

tiengomar

MarkB said:

Thanks for this - I had the same looping issue and I just created a new user with a different email address and it worked perfectly first time!

hello did you receive an acknowledgment from probate once they had sent your documents?

JGB1955

You don't receive an immediate acknowledgment of receipt of documents from HMCTS.  The first I got was an email (after 10 days) saying that my application was being processed.  Followed, two minutes later, by an email saying that probate had been granted.

parcival

JGB1955 said:

You don't receive an immediate acknowledgment of receipt of documents from HMCTS.  The first I got was an email (after 10 days) saying that my application was being processed.  Followed, two minutes later, by an email saying that probate had been granted.

Same here - just sent the will by Special Delivery so I was able to check that it had arrived.

tiengomar

parcival said:

JGB1955 said:

You don't receive an immediate acknowledgment of receipt of documents from HMCTS.  The first I got was an email (after 10 days) saying that my application was being processed.  Followed, two minutes later, by an email saying that probate had been granted.

Same here - just sent the will by Special Delivery so I was able to check that it had arrived.

after how long did you get an email stating that your documents had been received?

parcival

tiengomar said:

parcival said:

JGB1955 said:

You don't receive an immediate acknowledgment of receipt of documents from HMCTS.  The first I got was an email (after 10 days) saying that my application was being processed.  Followed, two minutes later, by an email saying that probate had been granted.

Same here - just sent the will by Special Delivery so I was able to check that it had arrived.

after how long did you get an email stating that your documents had been received?

Don't remember getting anything to confirm receipt. After about 10 days I got an email to say they were processing the probate application and I would hear something within 28 days. Then, about an hour later I got email to say the grant had been processed and was completed. 

Pennylane

I just received an email after 14 days to say they had received my application and supporting documents.  I posted them Signed For.  They say it could take up to 8 weeks to process it.