Amazon 5 x Monthly Payment Option - Full Amount Taken Instead!

saintscouple

Thanks all,
I have since arranged a transfer of funds so no bank charges have been applied, and i am fluid. 
My option is clear, to wait 2 weeks and then approach the bank.

saintscouple

Response received from Amazon, happy to get resolution within 7 days. 

Jenni_D

That looks like a fair and reasonable offer. I'm glad things seem to be working out for you.

Jenni x

Barny1979

What a load of drama when a resolution was done quickly.

Boohoo

saintscouple said:

Response received from Amazon, happy to get resolution within 7 days. 

I would have taken the hamper instead.

saintscouple

Amazon got back to me today, they cannot implement a fix, so i can keep the item as i paid for it, or return for a full refund. 

[Deleted User]

Now it’s up to you to decide. Only you can make that decision. 

saintscouple

MarkN88 said:

Now it’s up to you to decide. Only you can make that decision. 

Oh i'm keeping it. Disappointing they couldn't honour the agreement that was in place at time of order, and frustrated it has taken this time to come back with no fix, after them saying there would be a fix. 
But thankful i'm in a position to keep it, and can consider the matter closed. 

mtoreilly

I have had pretty much exactly the same problem, which I created a thread for a couple of days ago (not sure why I didn’t find this when I initially searched): https://forums.moneysavingexpert.com/discussion/6232132/amazon-monthly-payments-problem-query#latest

I suppose I am in a slightly better situation than you experienced OP, as in my email they said they couldn’t do anything else and already offered the £20 voucher. 

As I said in my post, I couldn’t return the item as it had been opened and in use for over a week by the time they emailed me, and I hadn’t checked my online account in between ordering and getting this email. 

Pretty disappointed - yes, I understand that mistakes happen but it’s still frustrating and not great. You can order some pretty pricey things on the monthly payments. I’m glad it wasn’t a £2k laptop else some of my direct debits would have bounced!

saintscouple

mtoreilly said:

I have had pretty much exactly the same problem, which I created a thread for a couple of days ago (not sure why I didn’t find this when I initially searched): https://forums.moneysavingexpert.com/discussion/6232132/amazon-monthly-payments-problem-query#latest

I suppose I am in a slightly better situation than you experienced OP, as in my email they said they couldn’t do anything else and already offered the £20 voucher. 

As I said in my post, I couldn’t return the item as it had been opened and in use for over a week by the time they emailed me, and I hadn’t checked my online account in between ordering and getting this email. 

Pretty disappointed - yes, I understand that mistakes happen but it’s still frustrating and not great. You can order some pretty pricey things on the monthly payments. I’m glad it wasn’t a £2k laptop else some of my direct debits would have bounced!

I found someone else who also had this happened too, and only realised when they had the same email.
The email i posted above was from the exec team from a complaint i raised. I accepted the £30 for the inconvenience and being told there was a fix on the way.
I then get the email you received with the £20 credit.  
I then went back to the exec office asking where this fix was that i was promised, as now told there wasn't one. 
They replied say they couldn't apply a fix, and credited my account a further £20. 

I've considered my case closed, as I've had £70 credit which whilst the transaction wasn't completed as i had authorised i'm happy they've compensated me for this.