Mattress Partial Refund

Hello123_2

I purchased a mattress in Feb 2019. It developed faults in Aug 2020. An inspection was finally carried out & reported faulty. 

The company are now offering me a refund minus 20%? So essentially an 80% refund. On the basis that I am in Year 2 of a 5 year warranty.

I didn’t have any paperwork with the mattress to advise this, just a receipt and care leaflets. But it is on their website (just checked).

Before I accept, I just want to make sure this is right? Thanks 

Penguin_

Take it & run!

the_lunatic_is_in_my_head

A deduction is permitted which should be usage vs lifespan. I don't think the warranty period bares any relationship to expected lifespan.

If it was a £200 mattress then I'd take the 80%, if it was £2000 I'd be pushing for a 90% refund. 

Hello123_2

I just presumed as it’s faulty and hasn’t lasted the 5 year warranty, it would be a replacement or full refund? 

It was about £700...

the_lunatic_is_in_my_head

Hello123_2 said:

I just presumed as it’s faulty and hasn’t lasted the 5 year warranty, it would be a replacement or full refund? 

It was about £700...

After 6 months they can reduce the refund and they can choose to replace, repair or refund. 

That's £140 deduction for 18 months based on when you reported the fault, if it was me I'd decline and counter offer with £600 (but I would have the inclination to argue the toss with them rather than accept their offer for an easy life). 

Hello123_2

What’s the point in the 5 year warranty? I thought it was to cover you should the mattress not last 5 years?

Hello123_2

I paid on cc if that has any relevance?

KatrinaWaves

Hello123_2 said:

What’s the point in the 5 year warranty? I thought it was to cover you should the mattress not last 5 years?

It has, youre getting money back.
It doesnt mean you get a free use of a mattress.

JJ_Egan

My mattress warranty is  less xx%  year one less xxx% year two less xxxx% year four and so on .

(I just presumed as it’s faulty and hasn’t lasted the 5 year warranty, it would be a replacement or full refund )

That would depend upon what the warranty actually said .

Consumer Rights is not warranty but it also allows for a usage deduction .

DiddyDavies

Hello123_2 said:

What’s the point in the 5 year warranty? I thought it was to cover you should the mattress not last 5 years?

It does, but it only covers you in accordance with the terms and conditions of that warranty and if they state that a deduction from the selling price will be made, that's perfectly acceptable and legal.

the_lunatic_is_in_my_head said:

That's £140 deduction for 18 months based on when you reported the fault, if it was me I'd decline and counter offer with £600 (but I would have the inclination to argue the toss with them rather than accept their offer for an easy life). 

Assuming that the OP still has the mattress and is still using it then it's close to 2 years use that they have had from it.
For the past 6 months, a let really depends on what exactly the fault is and how it impairs the use of the mattress. 

Hello123_2

Ok thank everyone for clarifying. It’s taken 6 months for them to send an inspector (over 30 emails & phone calls). It’s not been used since August. But nevertheless im still on year 2 of the warranty