Lastminute.com

mar123_2

I've had my first holiday last year cancelled because of the covid lockdown and was offered a voucher which i used to book another holiday in the UK but again subsequently cancelled because of the lockdown again, I,ve asked for a cash refund but they have refused saying we need to use the voucher, but because of family issues and the 3rd lockdown we will not be able to take a holiday this year as anyone had a similar  problem or resolved it. Thank You in advance.

jonesMUFCforever

You have given no information about the type of holiday you have booked and who has/wants to cancel.

mar123_2

its a holiday with flight and hotel 

jonesMUFCforever

mar123_2 said:

its a holiday with flight and hotel 

So do you want to cancel? If so and the flights go ahead without you and the hotel is open for business I can't see you getting any money back.
If at present the government, has for all intention banned foreign holidays - if the company cannot give you what has been purchased you will get a refund.

Heathershep

Sorry, this is my first time posting; I am at my wits end. 
I booked a flight to Cape Town at the beginning of February 2020 to go in April 2020.  It was a flight only with Last Minute.com.  
Obviously the flight was cancelled and I have been trying for the last 9months to get a refund.
Emails are either completely ignored or the response is completely automated and a waste of time.
The phones lines have not been answered since August and I am completed at a loss as to what to do next.
I did have an annual insurance policy purchased at the same time as the flight, but I wasn't covered for a pandemic.
I am really looking for some help and advice as to how I can pursue the money.  The flight was £690 and I really can't afford to lose it.
Any help gratefully received!.
Many thanks.

Butts

Heathershep said:

Sorry, this is my first time posting; I am at my wits end. 
I booked a flight to Cape Town at the beginning of February 2020 to go in April 2020.  It was a flight only with Last Minute.com.  
Obviously the flight was cancelled and I have been trying for the last 9months to get a refund.
Emails are either completely ignored or the response is completely automated and a waste of time.
The phones lines have not been answered since August and I am completed at a loss as to what to do next.
I did have an annual insurance policy purchased at the same time as the flight, but I wasn't covered for a pandemic.
I am really looking for some help and advice as to how I can pursue the money.  The flight was £690 and I really can't afford to lose it.
Any help gratefully received!.
Many thanks.

How did you pay for the trip ?

Westin

Heathershep said:

Sorry, this is my first time posting; I am at my wits end. 
I booked a flight to Cape Town at the beginning of February 2020 to go in April 2020.  It was a flight only with Last Minute.com.  
Obviously the flight was cancelled and I have been trying for the last 9months to get a refund.
Emails are either completely ignored or the response is completely automated and a waste of time.
The phones lines have not been answered since August and I am completed at a loss as to what to do next.
I did have an annual insurance policy purchased at the same time as the flight, but I wasn't covered for a pandemic.
I am really looking for some help and advice as to how I can pursue the money.  The flight was £690 and I really can't afford to lose it.
Any help gratefully received!.
Many thanks.

Were you booked to fly with South African Airways?  If so the airline is trying (again) to stave off bankruptcy.  Not sure if things have changed very recently but they were not processing refunds on cancelled flights.   
Lastminute will only refund you in cash if they themselves have been refunded by the airline.

Heathershep

No I knew SA airline was in trouble so booked with Kenyan airlines.

the payment was made by credit card, but are saying they can’t refund until Lastminute.com have actually refused to refund the flight.  

Westin

Thank you for clarifying the airline.

I realise you receiving either no reply or an automated reply from your post.  Are they addressing your issue and just telling you to wait, or just acknowledging the emails receipt?  I know it sounds over obvious but have you followed the process they stipulated for cancellation and refunds. Sometimes companies insist on communication via My Booking on the website and don’t respond to general emails, some of which can go to non responsive addresses.

Westin

Additional thoughts would be;
- to contact KQ and ask the status of your booking. Has LM requested a refund or credit for your flight? If a refund, have KQ paid it, if so when and can they email you details?  
- armed with confirmation of a refund being given to LM, write to LM explaining you wish for a refund to be made to you in say 14 days. 
- if still no response, contact again your credit card company and enclose the KQ proof of refund and your attempt to seek the refund from LM.  Seek a S75 claim based on this.