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Virgin Media --> Fibre something...
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It was dead easy- all done through the app, it tried to fix the issue for me, said it couldn't and asked would I like an engineer- clicked yes and was given a choice of times, the first being Monday PM, I was due to start work @ 12:30 Monday, he was here @ 12:20 checked a few things, swapped a new router (which was the cause of the problem). He then went to the cab as he knew I worked from home and looked at the capacity in there and made sure my connection was as good as could be, he then stayed to make sure I could log onto my work vpn as there can sometimes be issues- could not fault the service, went way above and beyond for me me. I was at work @ 12:50, the outage cost me 20 mins.ChilliBob said:
Quite, my partner and I both gave up even contacting them about it, each time we waited over an hour before giving up!JJ_Egan said:(t I thought if I change suppliers will I get the same level and prompt service from someone else? )You where lucky VM responded that quickly .0
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