Ryanair - yes... again, but with a twist...

Locornwall

No, still not there. I understand the civil aviation authority is the regulator in the UK. But covid has provided an easy easy excuse for no action. We won’t be booking again with Ryanair until we know this covid situation has passed.

bagand96

Locornwall said:

No, still not there. I understand the civil aviation authority is the regulator in the UK. But covid has provided an easy easy excuse for no action. We won’t be booking again with Ryanair until we know this covid situation has passed.

Your mistake was not exercising your right to a refund when your first flight was cancelled. Ryanair did issue vouchers instead, but in the end they got round to providing cash refunds. Yes they didn't make it easy but they did do it.

You accepted the voucher unfortunately. And on your new booking the method of payment was a voucher, so that's what they will refund. 

phil_pjb

eskbanker said:

phil_pjb said:

I booked flights in December 2019 for a June 2020 trip. Obviously flight was cancelled. I was offered to move the flights for free, which I did, I moved them 6 months forward to between Christmas and new year in December 2020

[...]

what Ryanair have knowingly done, is sold me a flight which they knew would be uninsured

Surely you're not suggesting that Ryanair knew in June what restrictions would be in place six months later, during a time when the situation has often been changing by the hour?

No, not at all. The issue with the insurance is they will only cover part of the flight booked outside the pandemic. If I had booked in December 19 to go in December 20, they would cover it all. Ryanair have allowed me to book something they knew would be uninsured

phil_pjb

bagand96 said:

It is not the airlines responsibility what insurance the consumer has in place. It is up to the consumer to decide what cover they want and to arrange it. 

If it was Ryanair that cancelled the June flight, you could have had a refund at the time. You chose to move the booking and pay a fare difference. Ryanair had no better idea than you did about how the pandemic would play out between June and December. 

In June the pandemic was clearly a known event, so it would have been hard to get insurance against it. 

Thanks for your comment - I'm not aware of such a policy either.. maybe thats a new thing? Ryanair only cover?? 
A reasonable company would have suggested to take the credit not book further in advance. 

phil_pjb

CKhalvashi said:

Ryanair have done nothing wrong here.

It is OP's responsibility to meet the immigration requirements for Spain on the date of their flight, which it appears they can't do. This is the risk of booking more than a few days ahead at the moment.

They'll worm out of it no doubt, but thanks very much for your comments

phil_pjb

bagand96 said:

It is not the airlines responsibility what insurance the consumer has in place. It is up to the consumer to decide what cover they want and to arrange it. 

If it was Ryanair that cancelled the June flight, you could have had a refund at the time. You chose to move the booking and pay a fare difference. Ryanair had no better idea than you did about how the pandemic would play out between June and December. 

In June the pandemic was clearly a known event, so it would have been hard to get insurance against it. 

The idea of forums is to seek advice and experience from others. The lesson appears to be, Ryanair didn't meet the immigration laws of the country it was flying to, I should have taken the refund and dug my head in the sand, and someone, somewhere might just start up a new company which protects people against Ryanair flights. Just imagine how optimistic I can be on good days! 

eskbanker

phil_pjb said:

eskbanker said:

phil_pjb said:

I booked flights in December 2019 for a June 2020 trip. Obviously flight was cancelled. I was offered to move the flights for free, which I did, I moved them 6 months forward to between Christmas and new year in December 2020

[...]

what Ryanair have knowingly done, is sold me a flight which they knew would be uninsured

Surely you're not suggesting that Ryanair knew in June what restrictions would be in place six months later, during a time when the situation has often been changing by the hour?

No, not at all. The issue with the insurance is they will only cover part of the flight booked outside the pandemic. If I had booked in December 19 to go in December 20, they would cover it all. Ryanair have allowed me to book something they knew would be uninsured

Why would you expect Ryanair to know the terms of your insurance policy?

CKhalvashi

phil_pjb said:

bagand96 said:

It is not the airlines responsibility what insurance the consumer has in place. It is up to the consumer to decide what cover they want and to arrange it. 

If it was Ryanair that cancelled the June flight, you could have had a refund at the time. You chose to move the booking and pay a fare difference. Ryanair had no better idea than you did about how the pandemic would play out between June and December. 

In June the pandemic was clearly a known event, so it would have been hard to get insurance against it. 

The idea of forums is to seek advice and experience from others. The lesson appears to be, Ryanair didn't meet the immigration laws of the country it was flying to, I should have taken the refund and dug my head in the sand, and someone, somewhere might just start up a new company which protects people against Ryanair flights. Just imagine how optimistic I can be on good days! 

There are several companies that offer much better service than Ryanair do, one of which is aggressively expanding in the UK at the moment on new bucket and spade routes.

The general advice that I can give is not to book with Ryanair if you don't like the terms of the contract they wish to hold you to. No sarcasm, I refuse to fly with them.