Ryanair - yes... again, but with a twist...

phil_pjb

Hi everyone. 
I booked flights in December 2019 for a June 2020 trip. Obviously flight was cancelled. I was offered to move the flights for free, which I did, I moved them 6 months forward to between Christmas and new year in December 2020, and paid an additional £140 for the pleasure due to the cost of the flights being at a premium - I was already £250 in the hole for the original flights... so why not.
Travel restrictions appeared where "UK Citizens couldn't enter Spain unless they had residencia", Padron and house deeds weren't enough. Ryanair had advertising banners all over their app saying refunds were being processed for flights not able to take place, yet mine from Manchester to Alicante was still scheduled. 
Bank won't take it on because of Ryanair's policy. Insurance will take it on, but only the first part of the claim because I made a second part of the booking during pandemic. 
So, now you're in the picture, what Ryanair have knowingly done, is sold me a flight which they knew would be uninsured... are there any laws against that with the likes of ABTA I wonder? Or is it just a matter of raising more awareness for the public when making bookings at this time assuming they'll be insured.
Take care everyone :-)

Caz3121

Just because your particular insurance policy does not cover your situation does not mean this is the same for all policies.
Having insurance is not a requirement of booking a flight. It sounds like you may have needed to look for an appropriate policy for the rebooked flight

Alan_Bowen

And Ryanair isn't a member of any trade association that could help. Regrettably it appears you had the wrong type of insurance cover

eskbanker

phil_pjb said:

I booked flights in December 2019 for a June 2020 trip. Obviously flight was cancelled. I was offered to move the flights for free, which I did, I moved them 6 months forward to between Christmas and new year in December 2020

[...]

what Ryanair have knowingly done, is sold me a flight which they knew would be uninsured

Surely you're not suggesting that Ryanair knew in June what restrictions would be in place six months later, during a time when the situation has often been changing by the hour?

bagand96

It is not the airlines responsibility what insurance the consumer has in place. It is up to the consumer to decide what cover they want and to arrange it. 

If it was Ryanair that cancelled the June flight, you could have had a refund at the time. You chose to move the booking and pay a fare difference. Ryanair had no better idea than you did about how the pandemic would play out between June and December. 

In June the pandemic was clearly a known event, so it would have been hard to get insurance against it. 

Thrugelmir

phil_pjb said:

So, now you're in the picture, what Ryanair have knowingly done, is sold me a flight which they knew would be uninsured... 

You decided that the pandemic would simply pass. You were wrong. Far too optimistic. 

Westin

"So, now you're in the picture, what Ryanair have knowingly done, is sold me a flight which they knew would be uninsured..."
> for the reasons given by others this is simply not the case.

"are there any laws against that with the likes of ABTA I wonder?"
> No - and Ryanair, as an airline, is not a member of ABTA.
 
"Or is it just a matter of raising more awareness for the public when making bookings at this time assuming they'll be insured."
> Probably more a case of sharing your example of a financial loss and the risks of booking forward travel and plans when we have a global pandemic and rules, regulations and travel can be changed at short notice or disrupted. 

sheramber

How would Ryanair know that Spain was going to prohibit entry to none  residents ?  
Spain probably didn't   know , in June, that it was going to do  it. 
 

CKhalvashi

Ryanair have done nothing wrong here.

It is OP's responsibility to meet the immigration requirements for Spain on the date of their flight, which it appears they can't do. This is the risk of booking more than a few days ahead at the moment.

Locornwall

Let’s be honest some people have an experience with Ryanair. We paid for flights last year that were cancelled. We chose to receive a refund but were forced at the time to have a flight credit. We reluctantly used the credit to fly over Christmas, which was again cancelled. We then requested a refund again but have been told we can’t get a refund, as flight credits were used. That’s the type of company Ryanair are. And we still haven’t received even the flight credits back after almost 3 weeks. Is anybody regulating this company?

Westin

“Is anybody regulating this company?”
> Ultimately the Irish Aviation Authority https://www.iaa.ie/commercial-aviation if booked with the main Irish division of the business but this more for regulatory operational matters. 

I suspect you will receive fresh flight credits if the second booked flight was cancelled. Perhaps check your online account on www.ryanair.com to see if the credit has recorded there.