Phone screen repair, lockdown etc

greensalad

I took my phone in for repair on the 13th December. I was told it would be complete in 24hrs.

Called the following day to hear that the screen they put on it was faulty and they'd ordered a new one ASAP which should arrive in the next few days.

Inevitably this went on and on and on with them not being able to source a new phone screen. I spoke with them on the 17th December and they absolutely assured me I would have my phone repaired by Christmas. 

Then we went into Tier 4. They said they were still open up to the 23rd December but then closed until the 4th. Guess what, still no screen turned up.

I called back today which was their first day opening... no screen.

Now we're in Tier 5 and it looks like that will be in place until the end of February. So without a phone for almost 3 months. 

I understand it's not their fault that lockdowns have occurred etc but I'm getting increasingly worried that my phone has been forgotten, lost, stolen or something. Who knows. They said they can't give it back to me because it's in pieces as the screen I had repaired was smashed so it's not like they can put that back on.

I was thinking maybe I could ask them to courier it to me, but if they're not working presumably they won't be able to do that? And then I have a broken phone in my possession, but that's not particularly helpful.

Getting to the stage I'm considering just going for an early upgrade (I was intending to keep this phone another 18 months at least to save a bit of money) and then I can demand they fix the screen when they can at a later date and resell it.

unforeseen

Being pedantic, there is no such thing as Tier 5.
Alert levels have nothing to do with tiering and are used to quantify the the impact on the NHS. 

Browntoa

My local repair shop has stayed open as "essential" service

There have been supply chain problems and postal delays 

greensalad

unforeseen said:

Being pedantic, there is no such thing as Tier 5.
Alert levels have nothing to do with tiering and are used to quantify the the impact on the NHS. 

OK fine, lockdown, the one beyond Tier 4 then.

greensalad

Browntoa said:

My local repair shop has stayed open as "essential" service

There have been supply chain problems and postal delays 

Oh that's interesting. I assumed they would be closed. I wasn't able to get through on the phone yesterday.

TadleyBaggie

Just because they can remain open doesn't mean they will stay open.

greensalad

Annoyingly they haven't posted anything saying whether they're open or not. So frustrating. I feel like they've got my phone held hostage.

CoastingHatbox

Rather than upgrade your current phone, do you think you could get a cheap unlocked phone temporarily until yours is repaired?
It might be worth speaking to your network operator about a replacement SIM.

greensalad

CoastingHatbox said:

Rather than upgrade your current phone, do you think you could get a cheap unlocked phone temporarily until yours is repaired?
It might be worth speaking to your network operator about a replacement SIM.

Ooh yes, they should be able to post me out one right? I'm just annoyed thinking I'd be without a phone for a few days not a few months. I'll have to see if I can find a spare. Of course, given current situations even if anyone does have one I can't get it from them, so I guess I'd have to order to be posted.

Farway

greensalad said:

CoastingHatbox said:

Rather than upgrade your current phone, do you think you could get a cheap unlocked phone temporarily until yours is repaired?
It might be worth speaking to your network operator about a replacement SIM.

Ooh yes, they should be able to post me out one right? I'm just annoyed thinking I'd be without a phone for a few days not a few months. I'll have to see if I can find a spare. Of course, given current situations even if anyone does have one I can't get it from them, so I guess I'd have to order to be posted.

Depends on where you choose, maybe click & collect from a supermarket while doing some essential shopping for instance?

TadleyBaggie

I've used SmartFoneStore a couple of times for used iPhones.