EON switch problems

[Deleted User]

Newly_retired said:

I am having trouble submitting my readings too. My switch is progressing with the new company but obviously I will need to give my readings to E.on.

The gaining supplier manages all aspects of a transfer of supply. You do not need to give your present supplier any readings as often this can cause some confusion. Your new supplier will have your opening or start readings validated. Once validated, the readings will be passed to both suppliers to close and open your accounts. This process ensures that both suppliers use the same readings. The validation process can take up to 10 days and the losing supplier has 6 weeks from the transfer of supply date to issue a Final Bill.

Newly_retired

Thanks for that information. My old supplier asked for readings which is why I attempted to give them.  My new supplier is now supplying my electricity but not my gas, as yet, it seems.

E.ON_Company_Representative:_Helena

Newly_retired said:

I am having trouble submitting my readings too. My switch is progressing with the new company but obviously I will need to give my readings to E.on.

Hi Newly_retired,

Thank you Dolor

With a change of supplier, it's the responsibility of the new supplier to let the old supplier have the meter readings they intend to start their account from. The old supplier uses the same readings to close their account and issue a final bill. This makes sure the same energy is only charged once. These readings go through a third party who checks they're in line with past usage for the property. Sometimes a change is made and both suppliers need to use the same readings to prevent a duplication of charges.

Hope this help.

Helena

Shellbell107

E.ON_Company_Representative:_Helena said:

Newly_retired said:

I am having trouble submitting my readings too. My switch is progressing with the new company but obviously I will need to give my readings to E.on.

Hi Newly_retired,

Thank you Dolor

With a change of supplier, it's the responsibility of the new supplier to let the old supplier have the meter readings they intend to start their account from. The old supplier uses the same readings to close their account and issue a final bill. This makes sure the same energy is only charged once. These readings go through a third party who checks they're in line with past usage for the property. Sometimes a change is made and both suppliers need to use the same readings to prevent a duplication of charges.

Hope this help.

Helena

The problem is that EONs systems aren’t recording the readings being provided to them. So if they are the gaining supplier then how are we supposed to ensure they have meter readings? 

E.ON_Company_Representative

Shellbell107 said:

E.ON_Company_Representative:_Helena said:

Newly_retired said:

I am having trouble submitting my readings too. My switch is progressing with the new company but obviously I will need to give my readings to E.on.

Hi Newly_retired,

Thank you Dolor

With a change of supplier, it's the responsibility of the new supplier to let the old supplier have the meter readings they intend to start their account from. The old supplier uses the same readings to close their account and issue a final bill. This makes sure the same energy is only charged once. These readings go through a third party who checks they're in line with past usage for the property. Sometimes a change is made and both suppliers need to use the same readings to prevent a duplication of charges.

Hope this help.

Helena

The problem is that EONs systems aren’t recording the readings being provided to them. So if they are the gaining supplier then how are we supposed to ensure they have meter readings? 

Hey Shellbell107 I think my colleague Helena was replying to 'Newly_Retired' who has a similar predicament to you but not quite the same (they are leaving rather than joining).

Your gas meter reading is in place on your account. It looks like it did come through to us when you entered it online yesterday. It may not shown on the website if you were to go back and check but it's definitely there. We'll also send this to your previous supplier so that they can produce the final gas bill for you.

I expect your final electricity bill has already been sorted. The reading you entered for electricity has also been received. 

Thanks, Matt

Peppa537

I’m having issues with e.on after switching from BG last year (dual fuel using this site). The switch went across at the beginning of November and I got an email from them then saying they’re now supplying my gas and electric. The gas went through okay and I was asked for the reading. I was unable to give them the electric reading online though, they never asked for it so I did it over the phone and they confirmed on Twitter when I checked later. However I’m only being billed for the gas and gas is only shown on my recent statement, they’re a nightmare to get through to on the phone so I contacted them on Twitter and they replied with this:

‘Thanks, we do supply your electric, however at the moment only the gas is being billed . We are still currently missing some information in relation to the electric change of supply. I have passed the details onto a specialist team to chase this up for you . Once updated the electric will then go live and can be billed 

Thanks ‘

we have smart meters which show e.on as supplying us and the ihm shows usage etc. They advise on my account to decrease the DD but obviously I don’t want to as at the moment I’m only paying for the gas.

Peppa537

Also regarding the above I’m not paying British Gas for the electric either, they’ve closed my account and taken the final payment so the issue is obviously with Eon. When submitting the gas reading that they asked for online initially it didn’t seem to save, had to phone and tweet to double check. Also their app hasn’t worked for ages, a lot of the links on my account on the website just take me to the homepage. Looking on this thread they seem to be having a lot of issues with setting up electric bills at the moment so I obviously don’t recommend them. 

Martyparty

For balance, I received a call from EON regarding my complaint about my electricity not being switched. I was asked to email a photograph of my meter with its serial number.
The account was updated within a few days and I’m now paying for electricity correctly. 

So, it can be sorted quickly once EON pick up your problem.
I’m just waiting for a promised call back regarding the service compensation and it will all be done.

Peppa537

Martyparty said:

For balance, I received a call from EON regarding my complaint about my electricity not being switched. I was asked to email a photograph of my meter with its serial number.
The account was updated within a few days and I’m now paying for electricity correctly. 

So, it can be sorted quickly once EON pick up your problem.
I’m just waiting for a promised call back regarding the service compensation and it will all be done.

Thanks Martyparty, that’s good to hear and hopefully they’ll sort my account soon. Does anyone know how I go about claiming service compensation for the issues or will they automatically offer this?

Shellbell107

Martyparty said:

For balance, I received a call from EON regarding my complaint about my electricity not being switched. I was asked to email a photograph of my meter with its serial number.
The account was updated within a few days and I’m now paying for electricity correctly. 

So, it can be sorted quickly once EON pick up your problem.
I’m just waiting for a promised call back regarding the service compensation and it will all be done.

When did you raise your complaint? Thanks to the EON rep on here (Matt), my gas has eventually been switched last week, but still nothing on the complaint I raised in the first week of January about the switch delay I had and compensation for knock on effects. I still don’t even know why they never switched it in December :-(