loyalty not

DAVID_HARVEY

Been with Talktalk  for a few years .My contract ends JAN 24 . My special new rate will be £36 pm as opposed to my current £31.95 .Now that is a superb loyalty reward only a 12.5 % rise  .

JJ_Egan

Thats the nub of MSE money saving .

Disloyal customers get a better deal and or those that negotiate .

jsmith9

Use a broadband switching calculator to find out if you can get anything cheaper and then either switch to them or maybe first call TalkTalk and see if they can match it

freccles

I thought they weren't allowed to discriminate between offers for new and current customers now?

Farway

freccles said:

I thought they weren't allowed to discriminate between offers for new and current customers now?

That's insurance industry only AFAIK

brewerdave

freccles said:

I thought they weren't allowed to discriminate between offers for new and current customers now?

That applies to insurance contracts not phone/broadband.

JJ_Egan

Bit late for the OP anyway not far off a year later .

GrahamLM52

Farway said:

freccles said:

I thought they weren't allowed to discriminate between offers for new and current customers now?

That's insurance industry only AFAIK

Ofcom stated September 2019:

Price commitments

We challenged broadband companies to make their prices fairer for out-of-contract customers.

As a result of our review, the UK’s biggest broadband companies have made a range of commitments to protect customers and cut prices for those who are out of contract.

• BT, Sky and TalkTalk will allow out-of-contract customers to get the same deals as new customers, when they take out a new contract. (BT will only allow existing customers to access new customer prices when sending end-of-contract and best tariff notifications.)

I can't post links yet, but for full details search Ofcom fairer-prices-for-broadband-customers

When I renewed BT staff said they knew nothing about this agreement, but eventually backed down and gave me a discounted price equivalent to a new customer.

RogerBareford

GrahamLM52 said:

Farway said:

freccles said:

I thought they weren't allowed to discriminate between offers for new and current customers now?

That's insurance industry only AFAIK

Ofcom stated September 2019:

Price commitments

We challenged broadband companies to make their prices fairer for out-of-contract customers.

As a result of our review, the UK’s biggest broadband companies have made a range of commitments to protect customers and cut prices for those who are out of contract.

• BT, Sky and TalkTalk will allow out-of-contract customers to get the same deals as new customers, when they take out a new contract. (BT will only allow existing customers to access new customer prices when sending end-of-contract and best tariff notifications.)

I can't post links yet, but for full details search Ofcom fairer-prices-for-broadband-customers

When I renewed BT staff said they knew nothing about this agreement, but eventually backed down and gave me a discounted price equivalent to a new customer.

You've been had there, i've recently renewed with BT broadband and got a price £8.99 less per month and the best new customer deals!