British Gas Home Care

beedeecee

BG offered to pay full refund if I used a third party plumber to do the work

beedeecee

just tried to book annual service - 21 months since the last one; can't book it online and the web chat threw me out of the system saying all agents busy!

beedeecee

now they tell me earliest date is 28th april so no service within the current annual contract period; i'm asking for compensation  but don't hold much hope for getting it

CRISPIANNE3

CRISPIANNE3 said:

We pay for electrical cover within the Homecare cover and had an issue with the electrics in the kitchen. They would not come out because it was not an emergency. We had to engage an private contractor. I phoned BG and they offered £20.00. However I have gone down the complaint route for the full amount for £70.00. We will see what happens.

Pleased to report BG upheld my complaint and refunded me the £70.00.  Also they were very quick in resolving the issues. Well done to them!

beedeecee

BG have now offered £65 refund if they can't complete the annual service within the contractual period (which ends 5th April)