We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
British Gas Home Care
Options
Comments
-
BG offered to pay full refund if I used a third party plumber to do the work2
-
just tried to book annual service - 21 months since the last one; can't book it online and the web chat threw me out of the system saying all agents busy!0
-
now they tell me earliest date is 28th april so no service within the current annual contract period; i'm asking for compensation but don't hold much hope for getting it1
-
Pleased to report BG upheld my complaint and refunded me the £70.00. Also they were very quick in resolving the issues. Well done to them!CRISPIANNE3 said:We pay for electrical cover within the Homecare cover and had an issue with the electrics in the kitchen. They would not come out because it was not an emergency. We had to engage an private contractor. I phoned BG and they offered £20.00. However I have gone down the complaint route for the full amount for £70.00. We will see what happens.1 -
BG have now offered £65 refund if they can't complete the annual service within the contractual period (which ends 5th April)2
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.6K Spending & Discounts
- 244K Work, Benefits & Business
- 598.9K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.3K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards