iPad Air 3 broken LCD

DCFC79

@looobeee do as suggested earlier on in the thread and book yourself an appointment with your local genuis bar.

looobeee

Just an update to this post which may help others in the same situation. 

Contacted JL again via complaints as advised by citizens advice. They sent it to a 3rd party who looked at it and deemed it accidental damage and wanted £400 from me to repair it. 

I then contacted Apple, who within 3 days, had collected, replaced and returned a brand new iPad to me. No questions asked. I contacted them to ask what had happened and they said ‘just a bad iPad out of the box’. 

So it is possible for the LCD of an iPad to spontaneously crack without any force or damage. Frankly, the idea that someone could cause that damage just with their thumb, as suggested above, would deem the iPad totally unsuitable for use. 

Will think twice about purchasing from John Lewis again given the customer service I received. 

prettywowers

looobeee said:

Just an update to this post which may help others in the same situation. 

Contacted JL again via complaints as advised by citizens advice. They sent it to a 3rd party who looked at it and deemed it accidental damage and wanted £400 from me to repair it. 

I then contacted Apple, who within 3 days, had collected, replaced and returned a brand new iPad to me. No questions asked. I contacted them to ask what had happened and they said ‘just a bad iPad out of the box’. 

So it is possible for the LCD of an iPad to spontaneously crack without any force or damage. Frankly, the idea that someone could cause that damage just with their thumb, as suggested above, would deem the iPad totally unsuitable for use. 

Will think twice about purchasing from John Lewis again given the customer service I received. 

"I'll take "things that didn't happen for $400, Alex".... 😂

mattyprice4004

looobeee said:

Just an update to this post which may help others in the same situation. 

Contacted JL again via complaints as advised by citizens advice. They sent it to a 3rd party who looked at it and deemed it accidental damage and wanted £400 from me to repair it. 

I then contacted Apple, who within 3 days, had collected, replaced and returned a brand new iPad to me. No questions asked. I contacted them to ask what had happened and they said ‘just a bad iPad out of the box’. 

So it is possible for the LCD of an iPad to spontaneously crack without any force or damage. Frankly, the idea that someone could cause that damage just with their thumb, as suggested above, would deem the iPad totally unsuitable for use. 

Will think twice about purchasing from John Lewis again given the customer service I received. 

No, you either got lucky with Apple or it didn't happen - sorry. 
The fact they replaced it (?) proves nothing - I also used to repair LCD screens and it never happens without an outside force. Sorry. 

looobeee

mattyprice4004 said:

looobeee said:

Just an update to this post which may help others in the same situation. 

Contacted JL again via complaints as advised by citizens advice. They sent it to a 3rd party who looked at it and deemed it accidental damage and wanted £400 from me to repair it. 

I then contacted Apple, who within 3 days, had collected, replaced and returned a brand new iPad to me. No questions asked. I contacted them to ask what had happened and they said ‘just a bad iPad out of the box’. 

So it is possible for the LCD of an iPad to spontaneously crack without any force or damage. Frankly, the idea that someone could cause that damage just with their thumb, as suggested above, would deem the iPad totally unsuitable for use. 

Will think twice about purchasing from John Lewis again given the customer service I received. 

No, you either got lucky with Apple or it didn't happen - sorry. 
The fact they replaced it (?) proves nothing - I also used to repair LCD screens and it never happens without an outside force. Sorry. 

Sorry. You’re wrong in this instance. Of course they have run diagnostics and can see by the appearance it has had no damage. They haven’t replaced it for the sake of it. We didn’t cause damage. End of. Trust me, I wouldn’t be bothering having to respond to narrow minded comments similar to the ones in this post if we had simply broken it and tried to pull a fast one! I posted the update, not for naysayers to stick their oar in, but to hopefully help the next person in our predicament. 

2021BJ

looobeee said:

mattyprice4004 said:

looobeee said:

Just an update to this post which may help others in the same situation. 

Contacted JL again via complaints as advised by citizens advice. They sent it to a 3rd party who looked at it and deemed it accidental damage and wanted £400 from me to repair it. 

I then contacted Apple, who within 3 days, had collected, replaced and returned a brand new iPad to me. No questions asked. I contacted them to ask what had happened and they said ‘just a bad iPad out of the box’. 

So it is possible for the LCD of an iPad to spontaneously crack without any force or damage. Frankly, the idea that someone could cause that damage just with their thumb, as suggested above, would deem the iPad totally unsuitable for use. 

Will think twice about purchasing from John Lewis again given the customer service I received. 

No, you either got lucky with Apple or it didn't happen - sorry. 
The fact they replaced it (?) proves nothing - I also used to repair LCD screens and it never happens without an outside force. Sorry. 

Sorry. You’re wrong in this instance. Of course they have run diagnostics and can see by the appearance it has had no damage.

Did they tell you this or is this just supposition on your part?

They haven’t replaced it for the sake of it.

It's usually called a "gesture of goodwill" but it amounts to the same thing.

We didn’t cause damage. End of.

Whatever.

Trust me, I wouldn’t be bothering having to respond to narrow minded comments similar to the ones in this post if we had simply broken it and tried to pull a fast one! I posted the update, not for naysayers to stick their oar in, but to hopefully help the next person in our predicament. 

Sure you would, in an attempt to get the people who didn't believe you to eat humble pie by "proving everyone wrong" and posting some implausible resolution.  It's far from the first time and certainly won't be the last. Although as you're finding out, it rarely works, nobody believes the posters because the results are, well, implausible.

Aylesbury_Duck

looobeee said:

Just an update to this post which may help others in the same situation. 

I then contacted Apple, who within 3 days, had collected, replaced and returned a brand new iPad to me. No questions asked. I contacted them to ask what had happened and they said ‘just a bad iPad out of the box’. 

It would be helpful to others in a similar situation to know a bit more about how you contacted Apple.  How did you go about doing it and what process happened for them to come and collect your broken iPad and return a brand new one without asking any questions?  

CardinalWolsey

I doubt it was a "brand new one" - likely a grade A refurb. Outwardly "brand new", but will have been a previous return for change of mind or will have had parts replaced and brought back to "as new" condition.

Spank

CardinalWolsey said:

I doubt it was a "brand new one" - likely a grade A refurb. Outwardly "brand new", but will have been a previous return for change of mind or will have had parts replaced and brought back to "as new" condition.

That's the bit you find hard to believe?

ThumbRemote

mattyprice4004 said:

looobeee said:

Just an update to this post which may help others in the same situation. 

Contacted JL again via complaints as advised by citizens advice. They sent it to a 3rd party who looked at it and deemed it accidental damage and wanted £400 from me to repair it. 

I then contacted Apple, who within 3 days, had collected, replaced and returned a brand new iPad to me. No questions asked. I contacted them to ask what had happened and they said ‘just a bad iPad out of the box’. 

So it is possible for the LCD of an iPad to spontaneously crack without any force or damage. Frankly, the idea that someone could cause that damage just with their thumb, as suggested above, would deem the iPad totally unsuitable for use. 

Will think twice about purchasing from John Lewis again given the customer service I received. 

No, you either got lucky with Apple or it didn't happen - sorry. 
The fact they replaced it (?) proves nothing - I also used to repair LCD screens and it never happens without an outside force. Sorry. 

This is simply rubbish. It's entirely possible for a screen to have minor weaknesses that eventually give way. While it was a particularly bad batch that made Microsoft accept this as a problem, the same principle applies for all screens. 
https://support.microsoft.com/en-us/surface/surface-laptop-3-cracked-screen-reported-incidents-826f39f5-8b56-f524-2312-9a66c7df6167