Bizarre 'policy' at PC World/Currys/Dixons

I was not impressed by an incident I experienced today.......
I decided to by a mouse for my computer as my laptop keyboard makes interacting on-line tedious as I learning a new graphics package. So I did some research and decided to order a mouse from my local PC World. I decided to use their 'order online and collect from store' . I ordered and paid for the mouse and  after a few hours received an email saying I could go up to the store and collect my purchase. Good stuff.
Off I trotted - the weather being good - PC World only being a mile or so from home. I had noted the Order number so went to the collection desk and duly received the mouse. The mouse was tiny, way to small for my large hands so I instantly decided it was not right for me. So I queued up at the returns desk thinking I'll just get this refunded and choose another mouse. This is when things went a little strange........The gentleman said at the returns desk that you cannot return it now, you have to go back home, print off the receipt and then come back with both the mouse and the receipt to get a refund.  I quesitoned the rationalle behind this - explaining that the system had confirmed I had ordered and paid for it at the collections desk - that is why they had given it to me. So my details are on the system that I had indeed purchased the mouse. 'It's company policy' was his reply.  I said 'well can I leave the mouse and get my refund online' thus saving me having to go home, print off the receipt and return to the store. Nope, not an option.
So, in these strange times PC World is not exactly promoting as little human on human interaction as possible. It seems totally ridiculous. They have the information about my purchase available, yet for some reason they expect you to print off the receipt and come back ! What if I did not have a printer ?
Anyway, I have vented my frustration and indeed the explanation of the even above will be sent to PC World. Crazy stuff. I wonder if anywone else has fallen foul of this 'policy' !


  • Mickey666
    Mickey666 Forumite Posts: 2,834
    1,000 Posts Photogenic First Anniversary Name Dropper
    Return the mouse, get your refund, buy a new mouse from somewhere else.
    About the ONLY advantage a high street store has these days is their customer service, when they squander it in this way then they deserve to disappear.
  • Diamandis
    Diamandis Forumite Posts: 879
    Sixth Anniversary 500 Posts Name Dropper
    You accepted the item already so on order for them to process the return they would need some paperwork. It says online:

    "Returning to store

    Selected stores can still accept returns. You’ll need to fill out a form first, choosing from a list of stores that are currently accepting returns. 

    After you’ve completed your form, just visit your selected store and let us know when you’ve arrived.

    Please note the exceptions to in-store returns below"

    And returning it through a courier is less interaction than standing in a second queue in store to return it if that's a concern for you.

  • steveb_123
    steveb_123 Forumite Posts: 17
    10 Posts
    Yeah, it's amazing how often things look bigger on the web site :-)
    When it re-opens, I can get all the mice I want from my local Poundland at £1 each (they may not be top quality, but they do the job and when they get a bit grubby I can just add them to the recycle bin) .. 
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