Morrison’s home delivery rip off!
hippygran
Forumite 209 Posts
- On 16th December I was delivered short to the value of £147.90! (300 cigarettes for my sister, for which she had already paid me)
- The delivery was contactless due to the driver not wearing a mask and, and a vulnerable person in household, so he was asked to leave the delivery inside the porch.
- As soon as the driver left I went to bring the delivery in
- The cigarettes were missing
- I phone straight away. They said they would get back to me.
- Since then, I have been constantly told that a refund would take 3-5 days. And I have rang up several times during this time.
- Each time I’ve been told I will be refunded, they are awaiting info off the depot, and other reasons it’s taking so long.
- Today I’ve been told to take legal advice (after phoning yet again) no refund!
- Not only have I been lied to several times, but at no point have they contacted ME!
- Just a warning to those out there who may do online orders. They will NOT refund, no matter what they tell you the first 5 times or so you ring them, and they WILL not ring you back.
- I will never use Morrison’s on line again, nor in store when it becomes safe to do so!
0
Latest MSE News and Guides
Replies
But the money aside the lack of response from them is pretty bad. Not once have they rung me back as they offered to. Not once have they emailed me.
Almost everyone I know has home delivery (contactless), and whether they think I’m a liar or not, their response has been very poor.
I’m not a liar in fact, and if they looked properly at my account they would see I’m not a complainer by nature, and this money to them will be a relative small amount when compared to what I spend in a year. I buy most things from Morrison’s, apart from white goods and furniture.
Even a ‘sorry’ would have sufficed, but wasn’t given!
Someone’s had those fags - and it sure as hell wasn’t me!
Health issues aside. you still have to give morrisons time to investigate.
bulk buying cigarettes, is it normal to buy this many at once? I know people do from abroad to get them cheaper but from Morrison’s? And then they go missing...
buying for someone else. I would wonder why you sister didn’t just buy the cigarettes herself.
then the whole issue of using vulnerability to a respiratory disease as an excuse for why the issue wasn’t picked up quicker yet buying hundreds of cigarettes for someone else also seems a bit odd
whilst I agree cigarettes would be the easiest thing for a worker to steal and sell on, why would they risk their job for a days pay extra?
They were not for me!
For my sister
Most smokers smoke at least 20 per day, so 300 is just over 2 weeks work.
I don’t approve of her smoking myself, but she is housebound, and she will smoke if she wants to - she is an adult so it’s really up to her!
The vulnerable person in the household has not got a respiratory condition (there are lots of other reasons one can be vulnerable), but they weren’t going to smoke them anyway, so that’s totally irrelevant!
Where did I say the driver stole them? I was told on the second phone call that the driver had stated they weren’t on the van.
I imagine they think I am being dishonest, (I’m not), but why would I lie on one occasion, when I have been having regular deliveries containing the same amount of cigarettes at least every 3 weeks since MARCH! All of these have been contactless following the same procedure.
What I do know is that they weren’t stolen from the porch because I watched the whole delivery from the window, and there was no one else around.
I’m just warning those who have contactless deliveries (lots and lots of people do) to be careful.