Trouble with NPower 23 December 2020 at 10:57PM in LPG, heating oil, solid & other fuels 2 replies 41 views

clairewinterbourne

I have an ongoing issue with NPower. The case was sent to the ombudsman and they agreed that although I have an outstanding bill with Npower (very high as built up in out of contract rates) I am able to leave as I had paid up to the contract end date. Still with a bill to pay but not needing to be with NPower anymore. npower rejected the decision and the ombudsman escalated the query and then repeated that process. Each time I receive a letter saying I am free to leave. And tonight I have heard from them again that in this escalation the decision was found in favour of NPower and if I can’t pay the bill off in full (I can’t, it’s £3000 and I will need a payment plan for that) I have to stay with them. 

How can this be fair? Who do I go to now? Can anyone help me please? I desperately don’t want to be with them anymore. 

Gerry1

This post is in the wrong forum because this one is for LPG, Heating Oil, Solid and Other Fuels.

Your existing thread is in the correct forum: https://forums.moneysavingexpert.com/discussion/6219478/n-power-complaint

welshmoneylover

You really need to set up a payment plan to pay it off.
then you can leave to a different supplier