Thought I'd cancelled contract - I haven't!

ClitheroeBlue

Hi all
After a quick bit of help. Switched daughter onto a new contract earlier in the year and thought I'd cancelled old one with Vodafone. On reviewing general finances, turns out the I haven't (sloppy I know). I will now cancel of course, but wondered if there was any possibility of a refund, as the account has been sat dormant now for months. Equally, are Vodafone under any obligation to flag an unused account?
I think I know the answer to both, but worth a go
Thanks

Farway

I suppose you could ask V politely but like you I think we can guess the answer

As to flagging unused phone account, no reason for them to do so, must be hundreds if not thousands of unused emergency only accounts

JJ_Egan

Likewise with unused like my phone line and mobile .

A_Lert

Do you know if you took any actions towards cancelling? For example a telephone call or a website click, something that you were expecting to cancel the contract but it didn't? If so, you might have grounds for a refund.

Neil49

If you had kept the same phone number when setting up the new contract you wouldn't be having this issue. That's the ideal way of ensuring the old contract is cancelled. 

Blackbeard_of_Perranporth

Although too late now, in Future apply PAC code to transfer your number to a new provider.

This page provides information on changing phone providers and porting your number!
How to switch mobile phone provider (uswitch.com)

pmduk

Neil49 said:

If you had kept the same phone number when setting up the new contract you wouldn't be having this issue. That's the ideal way of ensuring the old contract is cancelled. 

Alternatively, send the text message 'STAC' to the old provider.

Bizzywizard

Hi,

I saw Martins MSE on TV last night about mobiles.

My daughters phone is on EE I pay around £13 a month. But see I could switch to vodaphone for about £4.
I'm just unsure how to do it.

Do I sign up for a new contract ie £4 a month first, then do the PAC to switch number 2nd and them inform EE we are off? And when do I do it the direct debit goes out around the 19th of each month.

My husband was being an !!!!!! about t last night, so I thought I'd ask the forum for help.

Hubby pays £40 for an i phone thats out of contract....but has no intention of switching gggrrrrrrr!!!!

Farway

Bizzywizard said:

Hi,

I saw Martins MSE on TV last night about mobiles.

My daughters phone is on EE I pay around £13 a month. But see I could switch to vodaphone for about £4.
I'm just unsure how to do it.

Do I sign up for a new contract ie £4 a month first, then do the PAC to switch number 2nd and them inform EE we are off? And when do I do it the direct debit goes out around the 19th of each month.

My husband was being an !!!!!! about t last night, so I thought I'd ask the forum for help.

Hubby pays £40 for an i phone thats out of contract....but has no intention of switching gggrrrrrrr!!!!

First get your PAC from EE, it remains valid for 30 days, if you don't use it nothing is lost or gained

You may find just asking for PAC triggers offer from EE

If not then sgn up with new supplier, in your case Voda, give them the PAC, they will do the rest, which includes cancelling EE.

Trying to juggle dates can be a nightmare and TBH probaly not worth trying to time them.

I'd leave DD running until all settled, just in case of a mis fire.

Neil49

Yes, leave your direct debit in place.

I switched from Three to O2 a couple of months ago and got a refund from Three for unused days a few weeks later. 

k_man

Farway said:
...

If not then sgn up with new supplier, in your case Voda, give them the PAC, they will do the rest, which includes cancelling EE.

Safer to get the new Vodafone SIM and check all works, signal is good etc (on what will be a temporary number), and then provide the EE PAC to Vodafone.
You can still get the EE PAC in advance.

Otherwise if something bad happens, you could end up with neither working.