Manufacturer guarantee when buying from ebay

ahfat41

Am interested to buy a printer from eBay listed as opened but unused? It is listed as guaranteed for 1 yr but will have to register in the manufacturer website. Just wondering if buying electronic goods on eBay whether they come under guarantee? Thanks

soolin

You are basically buying a 2nd hand item, so there is no guarantee that any warrantee will pass from original buyer to you. Ebay do not offer any guarantees, a business seller may have something detailed on the listing- but remember that after 30 days ebay won't be interested if seller suddenly does a runner. 

For electronics you have no idea how old it is and without an original receipt may not even be able to register it. This has bene a major issue this year for hot tubs on ebay or other third party sites where lay Z spa have refused all warranty claims through third party purchases. 

SteveJW

Few years ago I purchased a Braun electric toothbrush on eBay
Seller had received it as a gift, did not want it, still sealed in the box
Braun honored the warrenty

cattie

Vax refused to honour guarantee when I bought, via ebay, one of their stick vacumm cleaners somebody had received as a wedding gift & didn't want. They would only cover guarantee if I could send original purchase receipt, not the ebay one.  I'd not risk buying an expensive unused electric item from ebay again personally.

GabbaGabbaHey

Your guarantee/warranty on an item bought in the UK lies with the person or organisation that you bought it from, not with the manufacturer.
Some manufacturers will add an additional, goodwill, warranty, but that also allows them to set the terms of the warranty. Some allow transfer of warranty from the original owner, some don't. Some require registration to activate the warranty. Some require that the item can only have been purchased from an authorised reseller. Some require that the item has had regular maintenance. You really need to contact the manufacturer to find out what their policy is.

jsmith9

The other problem would be of course determining the date that the original purchase was made (unless the seller passed on their receipt to you).

DiddyDavies

GabbaGabbaHey said:

Your guarantee/warranty on an item bought in the UK lies with the person or organisation that you bought it from, not with the manufacturer.

There are a great many manufacturing companies who provide a guarantee  or warranty with goods purchased even if those goods haven't been bought directly from that manufacturer, in fact, I can't think of any large or well known manufacturer who doesn't guarantee goods purchased by consumers in the UK.

soolin

DiddyDavies said:

GabbaGabbaHey said:

Your guarantee/warranty on an item bought in the UK lies with the person or organisation that you bought it from, not with the manufacturer.

There are a great many manufacturing companies who provide a guarantee  or warranty with goods purchased even if those goods haven't been bought directly from that manufacturer, in fact, I can't think of any large or well known manufacturer who doesn't guarantee goods purchased by consumers in the UK.

Apple don’t automatically offer warranties on items bought from non authorised sellers and as above Lazy spa have been all over social media this year for not allowing warranty claims unless tub was bought from an authorised retailer.  We’ve had threads on here about various different laptop and electrical retailers where warranty claims have been refused as items were bought from non authorised sellers. Yes a lot of manufacturers will carry over a warranty , but it should not be relied on that that will be the case. 

DiddyDavies

soolin said:

DiddyDavies said:

GabbaGabbaHey said:

Your guarantee/warranty on an item bought in the UK lies with the person or organisation that you bought it from, not with the manufacturer.

There are a great many manufacturing companies who provide a guarantee  or warranty with goods purchased even if those goods haven't been bought directly from that manufacturer, in fact, I can't think of any large or well known manufacturer who doesn't guarantee goods purchased by consumers in the UK.

Apple don’t automatically offer warranties on items bought from non authorised sellers and as above Lazy spa have been all over social media this year for not allowing warranty claims unless tub was bought from an authorised retailer.  

I totally agree on that but I was only replying to the comment that stated that in the UK, any warranty or guarantee is with the seller and not the manufacturer, something that is far from being the case.

mimi1234

Purchased an Anker power bank off eBay a few years back which stopped working after a few months.  I contacted Anker and they said the computer says no. 

They only give warranty if purchased direct or via Amazon but the order is fulfilled / sold by Anker. 

soolin

DiddyDavies said:

soolin said:

DiddyDavies said:

GabbaGabbaHey said:

Your guarantee/warranty on an item bought in the UK lies with the person or organisation that you bought it from, not with the manufacturer.

There are a great many manufacturing companies who provide a guarantee  or warranty with goods purchased even if those goods haven't been bought directly from that manufacturer, in fact, I can't think of any large or well known manufacturer who doesn't guarantee goods purchased by consumers in the UK.

Apple don’t automatically offer warranties on items bought from non authorised sellers and as above Lazy spa have been all over social media this year for not allowing warranty claims unless tub was bought from an authorised retailer.  

I totally agree on that but I was only replying to the comment that stated that in the UK, any warranty or guarantee is with the seller and not the manufacturer, something that is far from being the case.

My point, perhaps badly made, is that the warranty often can't be passed on when an item is sold by a third party or is sold as second hand (box open unwanted present type of thing). So yes the manufacturer offers the warranty , but no there is no way a buyer can be sure that warranty passes to them if they buy on ebay. So like the lazy spa issue that hit the press and social media this year, tubs were in short supply so some people were buying two or three from B and Q as soon as they were delivered and selling them immediately on ebay or facebook, Gumtree etc. If the seller was happy to pass on the original receipt some tubs got registered for a warranty , most sellers though would not pass on the original receipt, either because they didn't want buyer to see that the £1000 tub only cost £400 , or because they had multiples on the same receipt (LZ don't accept a photocopy) or because it showed part of their card number and address. These tubs have a high failure rate (I got through 3 myself before giving up) so many buyers tried to use the warranty for a replacement to be told that only the original buyer had a claim, so if that buyer wanted to make a claim they could do so -but not the person who had technically bought a second hand tub. Their warranty or guarantee was back to the original seller- who most of the time didn't want to know.