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Shell cannot charge properly?
briley
Posts: 42 Forumite
I'm with Shell fibre broadband, the agreed price was £24.99 per month after their discount. But each month they charge me £25.
I've just got the Cash Back that is supposed to be £120, the email said it would show up as £100 then the VAT would take it to £120. But on my account the Cash Back is in three lumps that add up to £99.98p.
It is only 14p over the year but if they do that to everyone ....... I did phone Shell but they couldn't see the reason and said they will phone back, that was over a week ago.
Do others have the same situation?
I've just got the Cash Back that is supposed to be £120, the email said it would show up as £100 then the VAT would take it to £120. But on my account the Cash Back is in three lumps that add up to £99.98p.
It is only 14p over the year but if they do that to everyone ....... I did phone Shell but they couldn't see the reason and said they will phone back, that was over a week ago.
Do others have the same situation?
0
Comments
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Yes, here is my bill summary:
One off charges
- Promo Credit 50£83.32credit
- Promo Credit 20£16.66credit
- Total one off charges£99.98credit
- Total before VAT£79.15credit
- VAT at 20%£15.83credit
Total charges:£94.98creditIt makes no sense to me
0
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