How to contact PayPal while unable to log into account?

cashferret

I've been unable to get into my PayPal account because I don't have a mobile phone and they haven't been able to send me an authentication code for their new two-stage authentication process. I've twice phoned them and twice been told that the next time I tried to log in, a code would be sent to my landline - but it wasn't. They don't seem to have any way of contacting them online that doesn't involve logging into your account, which I can't do. It's not possible to get through to them on the phone or on chat - no one ever available.

What can I do to contact them? Should I write a snail-mail letter? If so, where?

Has anyone else without a mobile been able to deal with this two-stage authentication issue?

jsmith9

This might help...

Contact Us (paypal.com)

TOP_CAT

You have got to start wondering about paypal they are not what they once were or used to be, times have moved on .
They seem to be morphing into just another robotic platform .

Another thread on this exists with a work around answer if you search  .

This thread is probably in the wrong place regarding paypal it may be better off in the ebay auctions section .
Which is probably where i saw the exact same question or issue was resolved with a work around .
Think this may be it 
https://forums.moneysavingexpert.com/discussion/6219482/paypal-problems/p1

cashferret

jsmith9 said:

This might help...

Contact Us (paypal.com)

Thanks, but that's exactly the link that has been so useless so far! They are extremely well defended against communication by people who can't log in to their accounts.

jsmith9

There is this:
Contact Us (paypal.com)
and in small letters 'i cannot log in' and you can send a message. No idea if they will reply!

Also

PayPal Support (@AskPayPal) / Twitter

But I agree, Paypal are a disgrace really.

cashferret

TOP_CAT said:

Another thread on this exists with a work around answer if you search  .

This thread is probably in the wrong place regarding paypal it may be better off in the ebay auctions section .
Which is probably where i saw the exact same question or issue was resolved with a work around .
Think this may be it 
https://forums.moneysavingexpert.com/discussion/6219482/paypal-problems/p1

Thanks - I just tried the workaround suggested there and it didn't work. I'll try posting on that forum. Thanks!