paypal problems

kenb2

everytime I try to log into paypal I get asked to comply with this wretched EU PSD2 Strong Customer Authentication nonsense, I don't have a mobile phone,my phone has call blockers due to incessant cold calls, this means I cannot get into my paypal account without a lot of faffing, sitting by the phone for a BT text I cannot hear. I am deaf. I also have numerical problems, number dyslexic so their stupid codes are impossible.

As we are away form the EU Dec 31 will this unecessarily complex nonsense cease? any one know? Needless to say trying to get anything other than a robotic answer from Paypal is hopeless. I have been using paypal for 15 years without a problem until now.

thanks anyone who can answer.

Blackbeard_of_Perranporth

My building society rings me to enter a code. No problem!
my bank texts me to enter a code. No problem!

My ISA And SIPP Account have voice recognition. No problem!

My Facebook have Authenticator and a text code. No problem!

this 2FA is there to protect you. If you don’t use it, you will not get access.

forgotmyname

Log in on the phone using my fingerprint.

Just logged in on the PC, 1st time I have seen that. Rarely log in other than to pay for something and its not

asked for that until today.

kenb2

well thank you for that lack of help; believe it or not I do not have a mobile/iphone or what ever. I do not do texts, my landline which i rarely use is two rooms away fixed on a wall.None of my banking or finance is done on line.

Again I am partially deaf 73 yr old. Phone blocks all unknown caller.

Plus, no one answered whether or not this PSD nonsense is to be applied after dec31 2020, as its a EU rule its then not applicable to us?

Its paypal that moved their tax evading business to luxembourg, not me, their face book pages are full of complaints,hopefully they'll suffer.

Sorry to have bothered  you.

DiddyDavies

kenb2 said:

As we are away form the EU Dec 31 will this unecessarily complex nonsense cease? 

thanks anyone who can answer.

You might think it unnecessary nonsense but the people who have avoided being defrauded because of  2FA may well disagree with you.
Online financial fraud is something that rakes in billions of £s each year and the financial sector industries have to take steps to cut their losses and two factor authorisation is one of the things that many businesses are now operating as standard.
Despite leaving the EU, this isn't going to go away so your best bet might be to buy a very cheap large screen mobile phone and keep this for receiving the authorisation codes.

soolin

kenb2 said:

well thank you for that lack of help; believe it or not I do not have a mobile/iphone or what ever. I do not do texts, my landline which i rarely use is two rooms away fixed on a wall.None of my banking or finance is done on line.

Again I am partially deaf 73 yr old. Phone blocks all unknown caller.

Plus, no one answered whether or not this PSD nonsense is to be applied after dec31 2020, as its a EU rule its then not applicable to us?

Its paypal that moved their tax evading business to luxembourg, not me, their face book pages are full of complaints,hopefully they'll suffer.

Sorry to have bothered  you.

I see nothing at all that might suggest PayPal, or any other institution will remove safety features after 31st December.  This forum, and some of the other sub boards has endless threads about people being a bit lax with their security and getting their Facebook or bank hacked due to carelessness, I’m sure many of those regret not having better security. 

kenb2

I have no intention of buying a mobile phone of any kind, I don't need one and in any case neighbours report reception here  lousy,  very rural, among hills and trees and farm buildings. I do not have security problems, nor do I get scammed because I don't do online finance. I use paypal for the   stuff I sell on ebay,thats all. Soon as I can get back into it, I will empty it and close it, ebay now bypass paypal. It'll be paypal problem then. If I want cash I go to my post office.

DiddyDavies

kenb2 said:

I have no intention of buying a mobile phone of any kind, I don't need one and in any case neighbours report reception here  lousy,  very rural, among hills and trees and farm buildings. I do not have security problems, nor do I get scammed because I don't do online finance. I use paypal for the   stuff I sell on ebay,thats all. Soon as I can get back into it, I will empty it and close it, ebay now bypass paypal. It'll be paypal problem then. If I want cash I go to my post office.

Paypal is online finance and it must be tied to your bank account or credit card.
No one has security problems and no one gets scammed right up until the first time it happens and it does happen an awful lot, hence the reason for the 2FA system becoming more and more common.
Poor reception of a mobile phone signal only normally affects voice calls and text messages generally get through okay even with a very poor signal.

jon81uk

kenb2 said:

I have no intention of buying a mobile phone of any kind, I don't need one and in any case neighbours report reception here  lousy,  very rural, among hills and trees and farm buildings. I do not have security problems, nor do I get scammed because I don't do online finance. I use paypal for the   stuff I sell on ebay,thats all. Soon as I can get back into it, I will empty it and close it, ebay now bypass paypal. It'll be paypal problem then. If I want cash I go to my post office.

eBay is moving to managing the payments themselves in the next year, so you won't need to use PayPal at all then, eBay will pay out directly to a bank account. Its possible though that eBay will want people to use two factor authentication.
But PayPal is online finance. You could get hacked and lose the money in PayPal.

knightstyle

As you only need to get into the account once to close it do you have a neighbour, friend, family member who could come round and help you using their mobile?  Seems the simplest solution.
I for one am grateful Paypal and others now use two step authentication, yes inconvenient but better than losing money.

twhitehousescat

on paypal on computer you can go into settings and turn off 2nd stage authentication if you wish 

which even when set correctly still insists on txt / phone 

regarding eu thing 

The Second Payment Services Directive (PSD2) 
This is a new EU directive regulating payment services in the European Economic Area. The directive requires new measures that impact how you access your account and pay with PayPal.