Victoria's Secret Online shopping

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Katclo said:

"Thank you for contacting us.  I apologize that view our website to be unclear when it comes to returns and am very sorry for any confusion surrounding the taxes and duties associated with your order.

Shipments outside the United States may be subject to import charges, which are the responsibility of the purchaser."

This is from an email I received. They have also not sent me a free postage label, they said it IS my cost and I have to insure. The website looks like you are purchasing from the UK in £
My call was NOT a free phone number. 

Are you saying their website is not correct?  if so have you tried live chat or contacting them by social media and asking them to explain