Lloyds and Halifax online banking

billn

Is anybody else having problems logging in to Lloyds or Halifax online banking? I can log in using the app but not using firefox, chrome or bing, I have switched off ad blockers but still no joy.

I get asked for the usual log in details and the characters of the memorable word and then it says I have to update my contact details which I have done on the app but again on joy.

colsten

I haven't tried Lloyds but could log into Halifax ok right now, using Chrome. If your issue persists, it looks as if you need Halifax/Lloyds support.

oldagetraveller1

The Lloyds app. was fine earlier. Just logged in to Lloyds, using Firefox, without any issues.

Eco_Miser

billn said:

Is anybody else having problems logging in to Lloyds or Halifax online banking? I can log in using the app but not using firefox, chrome or bing, I have switched off ad blockers but still no joy.

I get asked for the usual log in details and the characters of the memorable word and then it says I have to update my contact details which I have done on the app but again on joy.

That sounds as if you have actually logged in ok, but got an annoying "interstitial page". These sometimes have a continue button that needs to be found by scrolling horizontally, vertically, or both.

I sometimes get a request to update my contact details either because I don't have a works number listed (because I don't work), or because they're paranoid about people changing their details and not telling them.

billn

Thank you all for your replies. I rang Lloyds and the problem is we applied for online savings accounts with Birmingham Midshires and this triggered a block on all LBG accounts accessed from a computer, not the apps, the call centre were very apologetic but said we would have to wait for the block to be removed which could take 4 days and to try again later.

This is not a big problem for us but if it is your main account then it would be.

scoot65

billn said:

Thank you all for your replies. I rang Lloyds and the problem is we applied for online savings accounts with Birmingham Midshires and this triggered a block on all LBG accounts accessed from a computer, not the apps, the call centre were very apologetic but said we would have to wait for the block to be removed which could take 4 days and to try again later.

This is not a big problem for us but if it is your main account then it would be.

I wonder why they would do that??? What's the issue with accessing the accounts by computer?

billn

scoot65 said:

I wonder why they would do that??? What's the issue with accessing the accounts by computer?

I have no idea but we now have access via computer (not 4 days as I was told) so all is well, as I said before not a big problem for me but my wife hasn't got the app so it was for her. When I spoke to the call centre they did know about it straight away and seemed rather embarassed about it.

SpanishBlue

I can't remember if it was Lloyds or Halfax, I have accounts with both, but I couldn't access my account the other day using my usual browser which is Firefox.

I tried again with another browser, Edge I think, and got in without any problems.

molerat

Anyone else only able to trust their device with one LBG bank site ? I can trust with BOS but need to 2FA with Halifax and MBNA and cannot trust the device.  If I clear cookies then I get asked to trust with the first one I log into then it asks for 2FA for any of the others and no trust pop up.

General_Grant

I don't need 2FA for my Lloyds and Halifax logins when using my usual computer.

billn

I have to trust the device once a session for Lloyds and Halifax even after saving cookies if I shut down the computer it seems to lose the settings and I have to do it again.