Currys Know How e voucher less than cost of the TV

flyer

Hi all. I'm pulling my hair out trying to get through to Curry's so thought I'd come here for some advice. I bought a Samsung TV 2 years ago with a 5 year know how warranty. They took my TV away 10 days ago for repair and I haven't heard from them since. All of a sudden I have received an e mail from them enclosing an e voucher with no explanation of why. The voucher is £300 less than what I actually paid for the TV. Any ideas why? Depreciation? Cost of the TV today (although I can't find it any more, it seems to be discontinued)

John_Gray

Do the "Know How" warranty Terms and Conditions indicate that they will pay the current new price of the TV you bought, or a depreciated price, or give you an equivalent new TV, in the event of an unfixable problem? 

New TV models come out ever so often.

It's a bit late now, but your problem was buying a TV from Curry's - Richer Sounds or John Lewis often have a FREE five-year warranty on the TVs they sell.

Peter999_2

John_Gray said:

Do the "Know How" warranty Terms and Conditions indicate that they will pay the current new price of the TV you bought, or a depreciated price, or give you an equivalent new TV, in the event of an unfixable problem? 

New TV models come out ever so often.

It's a bit late now, but your problem was buying a TV from Curry's - Richer Sounds or John Lewis often have a FREE five-year warranty on the TVs they sell.

So do Currys.    The TV I bought from them in 2017 came with a free 5 year warranty.

JJ_Egan

OP need to check the warranty .

Usually its not old for new , or new price for old TV .

KeithP

flyer said:

Hi all. I'm pulling my hair out trying to get through to Curry's so thought I'd come here for some advice. I bought a Samsung TV 2 years ago with a 5 year know how warranty. They took my TV away 10 days ago for repair and I haven't heard from them since. All of a sudden I have received an e mail from them enclosing an e voucher with no explanation of why. The voucher is £300 less than what I actually paid for the TV. Any ideas why? Depreciation? Cost of the TV today (although I can't find it any more, it seems to be discontinued)

Is £300 a reasonable amount to pay for two year's use of that television?

RumRat

We need some sort of context here.....TV model....Original cost.....How much is the actual eVoucher worth.....What was the fault?

wongataa

flyer said:

The voucher is £300 less than what I actually paid for the TV. Any ideas why? Depreciation? Cost of the TV today (although I can't find it any more, it seems to be discontinued)

If your TV has died you won't get the full price you paid for it back.  You have used it for two years so it is not worth what you paid for it new.  It was a two year old used TV.

spectrum21

They will give you a voucher to buy a like for like replacement. Can you buy a similar TV for the amount they have given you? If yes then they have fulfilled the terms of their warranty, if not then you should contact them.

flyer

Thanks all. I finally got through to Currys and they explained the policy. Basically, they have refunded me the value of a similar TV, which I guess is fair enough.

Uptown_Boy

How much was the refund as a percentage of the original purchase price? (Since you seem reluctant to answer any other questions about price/refund value). If it was less then 60% then you've been "done" ... especially as the refund was to a voucher rather than the original payment method. (I'm presuming you didn't pay originally with a gift card/voucher).

DiddyDavies

Uptown_Boy said:

How much was the refund as a percentage of the original purchase price? (Since you seem reluctant to answer any other questions about price/refund value). If it was less then 60% then you've been "done" ... especially as the refund was to a voucher rather than the original payment method. (I'm presuming you didn't pay originally with a gift card/voucher).

Provided that the refund is enough to cover the purchase of an equivalent specification TV at today's prices then it doesn't matter what percentage of the original price the refund is and the OP wouldn't have been "done".

It's the same as the refund being provided by way of a voucher. As the terms of the Know How plan state that any refund will be provided for by a voucher, there's nothing wrong in them now providing this.