Tesco Mobile - Wrong phone delivered - Refused refund

williamgriffin

alyalyaly said:

The family member does not live with me, and, they did deliver to my neighbour, I'm not certain if that's the issue (they never brought up that it can't be delivered to a neighbor, and given the driver took a picture of them doing that I'm not sure if that's the problem)

What happened, just to clarify is I bought the phone for them (as they have a bad credit score with them just paying the difference each month) , and gave the unopened package to my parents to deliver to them. I don't live in the same house, or want to travel too much as I've got to shield. Tesco's customer service only got on to asking me about the packaging a week in as they delayed a fair bit, but obviously yes, them throwing out the packaging was stupid (I'm not necessarily discounting the possibility of foul play from him, but would rather not cause a major family row over Christmas! So thought best to see what options I had with the company first, as it's not implausible that something went wrong their end)

If your family member is pulling a fast one I'd bottom that out before you start accusing Tesco.

KatrinaWaves

If I was expecting an iPhone and got something else, I wouldn’t open it and I certainly wouldn’t throw away all the packaging... he’s literally thrown away any semblance of proof that that item just arrived in the post as opposed to being sat on his shelf in the hopes of swapping it for a free iPhone... 

Manxman_in_exile

alyalyaly said:

...
What happened, just to clarify is I bought the phone for them (as they have a bad credit score with them just paying the difference each month) , and gave the unopened package to my parents to deliver to them....

So your relative asked you to buy the 'phone for them, and they specifically asked for an iPhone 11pro?  And when they opened it and immediately realised it wasn't what they ordered, they threw away the packaging?(!).  At first I thought you must have bought it as a surprise present so they weren't expecting a particular product, and would have disposed of the packaging without a second thought.  But if you bought it for them because they've got bad credit with Tesco, it sort of implies that they asked you to get a particular product, and would have been expecting what they didn't get...

And then this -   ...

alyalyaly said:

... but obviously yes, them throwing out the packaging was stupid (I'm not necessarily discounting the possibility of foul play from him, but would rather not cause a major family row over Christmas! ...

Personally I wouldn't be following anything up with Tesco or the police or trying to get the IMEI number traced/blocked until I'd had a very frank and open chat with my relative and was 150% - that's not an error on my part - sure that this story was true.  You sound as if you can't be absolutely certain yourself that your relative is being entirely honest?

If the arrangement was that they would fund the purchase you were making on their behalf - make sure they pay up!

Aylesbury_Duck

This is as dodgy as heck.  As others have advised, eliminate the (strong) likelihood that one of your relatives is pulling a fast one before you start bothering Tesco or the police.

I'm afraid I simply don't believe the course of events happened as you describe them.

Potbellypig

Unless I've read it wrong, the bit that doesn't make sense is opening a phone, seeing it wasn't the iPhone that was ordered and then throwing the packaging away. OP - is that what happened? 

Potbellypig

Unless I've read it wrong, the bit that doesn't make sense is opening a phone, seeing it wasn't the iPhone that was ordered and then throwing the packaging away. OP - is that what happened? 

alyalyaly

Aylesbury_Duck said:

This is as dodgy as heck.  As others have advised, eliminate the (strong) likelihood that one of your relatives is pulling a fast one before you start bothering Tesco or the police.

I'm afraid I simply don't believe the course of events happened as you describe them.

Yeah I'm going to go with talking to him about it, frankly I'm not actually sure *how* I'd eliminate the possibility, he's hardly likely to just admit to it.
Guys talking about showing his bank records and whatnot to prove he didn't do it, but I feel like you could probably just buy a cheap phone in cash to be honest. Is there a way of checking whether a phones been used? Suppose this sort of goes beyond consumer rights and into dealing with fraud at this point 

alyalyaly

Potbellypig said:

Unless I've read it wrong, the bit that doesn't make sense is opening a phone, seeing it wasn't the iPhone that was ordered and then throwing the packaging away. OP - is that what happened? 

What he's telling me, is that he opened the packaging, saw the wrong phone+phone box inside, opened that to look at it, and then he (or someone else in the house, is not specific) threw out the packaging. He would've immediately known it wasn't right as he asked me to order the iphone.

Aylesbury_Duck

alyalyaly said:

Aylesbury_Duck said:

This is as dodgy as heck.  As others have advised, eliminate the (strong) likelihood that one of your relatives is pulling a fast one before you start bothering Tesco or the police.

I'm afraid I simply don't believe the course of events happened as you describe them.

Yeah I'm going to go with talking to him about it, frankly I'm not actually sure *how* I'd eliminate the possibility, he's hardly likely to just admit to it.
Guys talking about showing his bank records and whatnot to prove he didn't do it, but I feel like you could probably just buy a cheap phone in cash to be honest. Is there a way of checking whether a phones been used? Suppose this sort of goes beyond consumer rights and into dealing with fraud at this point 

alyalyaly said:

Potbellypig said:

Unless I've read it wrong, the bit that doesn't make sense is opening a phone, seeing it wasn't the iPhone that was ordered and then throwing the packaging away. OP - is that what happened? 

What he's telling me, is that he opened the packaging, saw the wrong phone+phone box inside, opened that to look at it, and then he (or someone else in the house, is not specific) threw out the packaging. He would've immediately known it wasn't right as he asked me to order the iphone.

I think it's fairly obvious where the theft/scam occurred, and it wasn't at Tesco, the courier or the neighbour.

williamgriffin

alyalyaly said:

Potbellypig said:

Unless I've read it wrong, the bit that doesn't make sense is opening a phone, seeing it wasn't the iPhone that was ordered and then throwing the packaging away. OP - is that what happened? 

What he's telling me, is that he opened the packaging, saw the wrong phone+phone box inside, opened that to look at it, and then he (or someone else in the house, is not specific) threw out the packaging. He would've immediately known it wasn't right as he asked me to order the iphone.

The only things I ever take out of the box are the phone, sim and charging lead if I've never that that type of phone before. So what happened to the manual, earphones and any other bits that came with it? Or even the charging lead, it's not like you'd power up and charge the wrong phone.

I think the relative is having you over with his one, the original phone has been sold on and you've been foolish in taking out a second contract.