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Traveltrolley return flight Vietnam airlines stuck waiting for refund
24 replies
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fivesmaster
Forumite 28 posts
Hi all,
Had a read through other posts, so many in similar problem. Hoping someone can advise:
I booked a return flight to Vietnam through Traveltrolley to fly in Nov 2020, but the flight did not go ahead, we never received any cancellation but Vietnam Airlines were just not flying.
We contacted Traveltrolley, requested a refund; still waiting.....then rang again a few weeks later and they still have not got any further, still waiting. They have now put a 'chaser' on it, whatever that means, to chase it up I guess.
In the meantime, I rang Nationwide insurance, to consider putting a claim in. They advised us to go through Tesco credit card to get the money back, as we paid using credit card. So I put a claim in for chargeback. It was rejected, I rang Tescos, they asked for more documents, so I have resubmitted these and am now waiting.....I was annoyed with Nationwide as I thought we can just claim on insurance, but they were quite forceful in telling me if we claimed they would simply ask us to go through chargeback.
So...this is where we currently are, waiting and waiting....hopefully Tescos claim will be successful?
A worry I have is that we have no confirmation the flight was cancelled, although we do know for a fact it was...no flights coming in or out of Vietnam....not sure if I should be worried about this aspect.....
So, advise from anyone? I guess to just be patient and wait???My big concern si that we will not get anything back, which seems unfair, as we got nothing for it, no flight or anything! (flight was for my wife to attend anniversary of her Father's passing).
Sincerely...
Had a read through other posts, so many in similar problem. Hoping someone can advise:
I booked a return flight to Vietnam through Traveltrolley to fly in Nov 2020, but the flight did not go ahead, we never received any cancellation but Vietnam Airlines were just not flying.
We contacted Traveltrolley, requested a refund; still waiting.....then rang again a few weeks later and they still have not got any further, still waiting. They have now put a 'chaser' on it, whatever that means, to chase it up I guess.
In the meantime, I rang Nationwide insurance, to consider putting a claim in. They advised us to go through Tesco credit card to get the money back, as we paid using credit card. So I put a claim in for chargeback. It was rejected, I rang Tescos, they asked for more documents, so I have resubmitted these and am now waiting.....I was annoyed with Nationwide as I thought we can just claim on insurance, but they were quite forceful in telling me if we claimed they would simply ask us to go through chargeback.
So...this is where we currently are, waiting and waiting....hopefully Tescos claim will be successful?
A worry I have is that we have no confirmation the flight was cancelled, although we do know for a fact it was...no flights coming in or out of Vietnam....not sure if I should be worried about this aspect.....
So, advise from anyone? I guess to just be patient and wait???My big concern si that we will not get anything back, which seems unfair, as we got nothing for it, no flight or anything! (flight was for my wife to attend anniversary of her Father's passing).
Sincerely...
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Replies
Before they can refund you they need to request and receive the refund from the airline, they should then deduct the service fees and return the remainder to you.
I am not sure what Vietnam's timescales are but many airlines are taking months to issue refunds. I suspect the chasing up is TT to request/receive the refund from the airline.
What did your booking on the airline website show?
If you have the flight number and date it should be possible to check the cancellation details
Back then TT were being horrendous, pushing hard for credit notes and wouldn't even entertain the idea of a refund, although this was driven partly by the airlines. They were also at the time adding £75 per person fees if they could successfully get a refund from the airline, although this wasn't stated in their T&C's. Thankfully they've backtracked on that now and refund in full which is unusual for an OTA so I'll give them credit for that as someone needs to be paid for the work they're doing at least trying to obtain refunds. Even now, a year later after I booked, Oman Air aren't refunding.
I started a Chargeback almost immediately in April as neither TT or the airline were abiding by their own T&C's let alone the EU regulations around cancellations.
It took 6 weeks for the bank to action it, TT challenged it on day 43 of the 45 day period they have to disagree. My bank didn't agree with them and reapplied the chargeback, I then finished the second 45 day period unchallenged so finally got my money back. 6 months later!
I couldn't get a cancellation notice from the Airline, my booking disappeared from their manage booking option and it took a lot of work speaking to TT on the phone to get one of their agents to admit that the airline cancelled, not me, and put it in writing. I like to think they're better now as they're trying to recover their reputation.
I think your only option is to pursue the chargeback with the bank, if this doesn't work pursue S75 as you used a CC, if the bank still won't play ball, ask for a letter of deadlock and approach the Ombudsman.
As far as I can see the flight did not operate on 18/10, the last time it operated was 02/10 and it would appear that no flights operated from London to Hanoi on 18/10.