Problems with TSB internet banking site?

grimsalve

IanManc said:

grimsalve said:

colsten said:

The easiest to close any current account is to switch it to another current account. 

That just adds to the problem.

No it doesn't.

You can switch an account you don't want into an account you already have, thus killing off the unwanted account without opening a new one.

Is there a list anywhere of the banks and accounts that allow this then? I asked HSBC and they said they only switch into new accounts, not existing ones.

colsten

grimsalve said:

IanManc said:

grimsalve said:

colsten said:

The easiest to close any current account is to switch it to another current account. 

That just adds to the problem.

No it doesn't.

You can switch an account you don't want into an account you already have, thus killing off the unwanted account without opening a new one.

Is there a list anywhere of the banks and accounts that allow this then? I asked HSBC and they said they only switch into new accounts, not existing ones.

If this is true, HSBC appear to be just about the only bank that will not allow their customers to switch in current accounts. By definition, each switch requires an existing account. It would be extremely odd for a bank to stipulate that this existing account must not be older than 7 days (the minimum length of time a switch takes), and I have never seen such a term from any of the banks, incl HSBC. Not all banks have online forms to switch, so you might have to call HSBC CS to switch into an existing HSBC account. 

As a serial switcher, I have switched my TSB accounts to existing accounts at Metro, Natwest and RBS. Last year, I switched about a dozen current accounts into one single Santander account. I haven't switched to HSBC though, and in all likelihood, I will switch away from HSBC as soon as my current Regular Saver has matured.

soulsaver

grimsalve said:

IanManc said:

grimsalve said:

colsten said:

The easiest to close any current account is to switch it to another current account. 

That just adds to the problem.

No it doesn't.

You can switch an account you don't want into an account you already have, thus killing off the unwanted account without opening a new one.

Is there a list anywhere of the banks and accounts that allow this then? I asked HSBC and they said they only switch into new accounts, not existing ones.

It's impossible to switch into anything but an existing account  - the sort code and ac number is needed to switch to.

grimsalve

colsten said:

 Not all banks have online forms to switch, so you might have to call HSBC CS to switch into an existing HSBC account. 

As a serial switcher, I have switched my TSB accounts to existing accounts at Metro, Natwest and RBS. Last year, I switched about a dozen current accounts into one single Santander account. I haven't switched to HSBC though, and in all likelihood, I will switch away from HSBC as soon as my current Regular Saver has matured.

I contacted HSBC CS and they told me that switching is only available to new accounts (they said the same thing when I wanted to switch my Santander 123 account to them too) so I just assumed all banks do this.

EarthBoy

grimsalve said:

colsten said:

 Not all banks have online forms to switch, so you might have to call HSBC CS to switch into an existing HSBC account. 

As a serial switcher, I have switched my TSB accounts to existing accounts at Metro, Natwest and RBS. Last year, I switched about a dozen current accounts into one single Santander account. I haven't switched to HSBC though, and in all likelihood, I will switch away from HSBC as soon as my current Regular Saver has matured.

I contacted HSBC CS and they told me that switching is only available to new accounts (they said the same thing when I wanted to switch my Santander 123 account to them too) so I just assumed all banks do this.

I'm very surprised.  Like others have said, HSBC must be the only bank with this policy.  I've switched into existing accounts with Barclays, Lloyds, Halifax, and Nationwide with no trouble whatsoever.  Even First Direct, which is part of HSBC, allow you to switch to an existing account, -their website says "If you already have a first direct Current Account please contact us to set the switch service in motion." 

grimsalve

This is a copy of the conversation I had with them this morning...

You - 10:38
how do I switch accounts to HSBC?

Aliya - 10:43
Kindly follow the below link to understand how to switch accounts to HSBC:
https://www.hsbc.co.uk/current-accounts/switching-to-hsbc/

You - 10:43
and this is possible for existing accounts?

Aliya - 10:58
Apologies, could you please elaborate your above query?

You - 10:59
I want to switch an account with another bank to my existing HSBC account, the page you told me to look at says "new HSBC account"

You - 11:00
so is it possible to switch to an existing HSBC account?

Aliya - 11:16
Sorry to keep you waiting. Please be informed that, you can still switch your other bank account to  HSBC, however a new account will be opened when you switch to HSBC.

colsten

I am sure if you call the HSBC switch team, they'll take your request there and then, and won't make you open a new account

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