Problems with TSB internet banking site?

Spreadsheetman

Anyone else having keep having problems with TSB recently at the https://internetbanking.tsb.co.uk/ site?

It keeps intermittently vanishing and then coming back a few seconds or minutes later. I have checked with https://downforeveryoneorjustme.com and it appears to be really down, not just my network issue.

DiamondLil

Have'nt accessed it today, but oh my !  I HATE the new look..... I've had to shrink the pages to 67% to make it just about bearable on my eyes.

And the tech problems are ever present for me, since they split the systems from Lloyds.

Sea_Shell

Seems OK to me, but yes that new look is....bold?!

Why do they feel they need to use a font last seen in a Janet and John book!?!

Spreadsheetman

Sea_Shell said:

Seems OK to me, but yes that new look is....bold?!

Why do they feel they need to use a font last seen in a Janet and John book!?!

Lol yes, it's big fonts for little hands.

I had a twitter grumble to them and they suggested flushing my browser cache as it might be hanging on to bits of the site code from before they changed it. I tried it and will observe.

mikey_k_2

Constant problems with TSB online banking for the last few days. Sometimes the website loads, and I can log into my account, other times I get an error message back saying 'server not found'. This is from a desktop PC. All very random, and frustrating.

Shelle

I was on yesterday as I was struggling to get the closure verification process to work so decided I would just withdraw the balances from my 3 accounts.  Managed to do 2 transactions and during the third one it suddenly decided it needed to check my account and locked me out!  I now cannot log in.  The funds from the third transaction are not in the designated account I was transferring to so assume it failed and still at TSB which I now cannot access.  So now having to send a letter by post to close the accounts - how old fashioned is that in this day and age!

Ed-1

Shelle said:

I was on yesterday as I was struggling to get the closure verification process to work so decided I would just withdraw the balances from my 3 accounts.  Managed to do 2 transactions and during the third one it suddenly decided it needed to check my account and locked me out!  I now cannot log in.  The funds from the third transaction are not in the designated account I was transferring to so assume it failed and still at TSB which I now cannot access.  So now having to send a letter by post to close the accounts - how old fashioned is that in this day and age!

Why didn't you do transfers from account 2 and 3 into account 1 and then withdraw?

grimsalve

Sigh, I was thinking of closing my TSB accounts today but I'm sure they've made the process really awkward on purpose. I'm guessing if I don't close the accounts then TSB will freeze them after a while anyway.

colsten

The easiest to close any current account is to switch it to another current account. 

grimsalve

colsten said:

The easiest to close any current account is to switch it to another current account. 

That just adds to the problem.

colsten

grimsalve said:

colsten said:

The easiest to close any current account is to switch it to another current account. 

That just adds to the problem.

How does it do that?