Problems with TSB internet banking site?

Spreadsheetman

Anyone else having keep having problems with TSB recently at the https://internetbanking.tsb.co.uk/ site?

It keeps intermittently vanishing and then coming back a few seconds or minutes later. I have checked with https://downforeveryoneorjustme.com and it appears to be really down, not just my network issue.

DiamondLil

Have'nt accessed it today, but oh my !  I HATE the new look..... I've had to shrink the pages to 67% to make it just about bearable on my eyes.

And the tech problems are ever present for me, since they split the systems from Lloyds.

Sea_Shell

Seems OK to me, but yes that new look is....bold?!

Why do they feel they need to use a font last seen in a Janet and John book!?!

Spreadsheetman

Sea_Shell said:

Seems OK to me, but yes that new look is....bold?!

Why do they feel they need to use a font last seen in a Janet and John book!?!

Lol yes, it's big fonts for little hands.

I had a twitter grumble to them and they suggested flushing my browser cache as it might be hanging on to bits of the site code from before they changed it. I tried it and will observe.

mikey_k_2

Constant problems with TSB online banking for the last few days. Sometimes the website loads, and I can log into my account, other times I get an error message back saying 'server not found'. This is from a desktop PC. All very random, and frustrating.

Shelle

I was on yesterday as I was struggling to get the closure verification process to work so decided I would just withdraw the balances from my 3 accounts.  Managed to do 2 transactions and during the third one it suddenly decided it needed to check my account and locked me out!  I now cannot log in.  The funds from the third transaction are not in the designated account I was transferring to so assume it failed and still at TSB which I now cannot access.  So now having to send a letter by post to close the accounts - how old fashioned is that in this day and age!

Ed-1

Shelle said:

I was on yesterday as I was struggling to get the closure verification process to work so decided I would just withdraw the balances from my 3 accounts.  Managed to do 2 transactions and during the third one it suddenly decided it needed to check my account and locked me out!  I now cannot log in.  The funds from the third transaction are not in the designated account I was transferring to so assume it failed and still at TSB which I now cannot access.  So now having to send a letter by post to close the accounts - how old fashioned is that in this day and age!

Why didn't you do transfers from account 2 and 3 into account 1 and then withdraw?

grimsalve

Sigh, I was thinking of closing my TSB accounts today but I'm sure they've made the process really awkward on purpose. I'm guessing if I don't close the accounts then TSB will freeze them after a while anyway.

colsten

The easiest to close any current account is to switch it to another current account. 

grimsalve

colsten said:

The easiest to close any current account is to switch it to another current account. 

That just adds to the problem.

IanManc

grimsalve said:

colsten said:

The easiest to close any current account is to switch it to another current account. 

That just adds to the problem.

No it doesn't.

You can switch an account you don't want into an account you already have, thus killing off the unwanted account without opening a new one.