My mobile stops ringing . How to solve it

uralmaid

Hi .  I have a Nokia 2.3 phone and use Vodaphone PAYG.  Over the last 6 months I have had a problem with my phone which only comes to light if someone tries to ring me.  It first happened about 6 months ago. The phone would ring once then cut out.  I only realised this as I was trying to complete a transaction with my bank and  they were trying to ring me but the number was saying unavailable.  After much looking online I found a code to put into my phone to extend the ringtime.  It worked for about 3 months then the same thing happened again. Eventually found  new code and it worked ok again.  Then yesterday it happened again.  I am in the process of selling my property and get calls from my solicitor and I am worried that I will miss something important.  Does anyone know how I can stop this from keep happening please.  I am 64 years old and not particularly tech savvy.  I only use my phone for texting friends and family and occasionally making a call or receiving one.  Thanks

pramsay13

Is it ringing for a short amount of time and then hanging up too quickly?

Do you get notified of a missed call?

There should be something in settings for ring duration or as you've discovered you can insert codes.

You could add voicemail function. There is usually a code to switch this on and off. 

[Deleted User]

A factory reset is most likely to solve the problem. 

uralmaid

Thanks. Voicemail was on but nothing going to it. There is nowhere on the phone which gives the option to extend the ringtime.  I tried ringing my phone from my landline and it just didnt ring at all.  Searched the internet again and found a code.  My main concern is that I may miss an important call but wouldn't know.  Dont know whether it is a fault with the phone or something

[Deleted User]

You'll know once you've done the factory reset.

uralmaid

Thanks. I am not sure how to do that and am worried I will lose everything in my phone

[Deleted User]

You'll be fine if you back it up.  Do you have someone who can help you?

uralmaid

Unfortunately not - my hubby is worse than me.  Where do I back it up to?

JJ_Egan

What do you need to backup .

Photos can be copied to a PC .

Cisco001

Copy the photos to micro sd
Then back up with google.

Follow this
https://www.helpforsmartphone.com/public/en/nokia/2-3/android-9-0/guides/7/Backup-von-Handy-Daten-Nokia-2-3

Factory reset after back up

ivinsp

Dial *#61# to check the delay for diversion on no reply, you can extend it with *61*number *11*30# for 30 seconds delay