Virgin media

sill

Just a warning be ultra careful when you sign a Virgin media contract that you don’t move anywhere that Virgin isn’t available in. Am moving for health reasons to an apartment and Virgin has told me I have to pay £216 as I’m leaving contract early even though I’ve said I’d like to stay but apparently I’m at fault for buying somewhere that Virgin hasn’t been able to get access to.Basically I’m supposed to be able to see into the future and make sure the first question I ask a seller isn’t what’s type of  heating is there or are the neighbours ok? Oh no I’m supposed to ask can you get Virgin here. I swear they could teach some African princes a thing or two. 

littleboo

This is a common complaint, but you took a contract for service at a particular address. Virgin are within their rights to enforce the contract terms.

milgo

Whilst I have to agree that they are within their rights to hold you to your contract it is a seriously bad business practice in an instance such as this (moving house).  It is blatantly obvious that someone is not going to move house in an attempt to get out of a contract.  If the said person were to move home and then decline to get their service re-installed at the new address then yes keep them to their original contract, but if Virgin is unable to supply at the new address then it should be waived.

What happens now when the new owner(s) move into the address wheres there presumably still a virgin service being supplied?

JJ_Egan

New owner has a choice as to who he goes with .

VM service will cease once OP cancels .

Not forgetting that the Op signed a lawfull contract for VM services at current address and not any address in the UK . VM are not breaking the contract.

littleboo

milgo said:

Whilst I have to agree that they are within their rights to hold you to your contract it is a seriously bad business practice in an instance such as this (moving house).  It is blatantly obvious that someone is not going to move house in an attempt to get out of a contract.  If the said person were to move home and then decline to get their service re-installed at the new address then yes keep them to their original contract, but if Virgin is unable to supply at the new address then it should be waived.

What happens now when the new owner(s) move into the address wheres there presumably still a virgin service being supplied?

The counter argument is that customers will take the longer, lower costs contracts in knowledge that they are moving in 8 weeks time so will walk away penalty free. It also means that the provider has to have a method validating who is a genuine home mover and who is just lying to escape the contract.

Neil_Jones

sill said:

Just a warning be ultra careful when you sign a Virgin media contract that you don’t move anywhere that Virgin isn’t available in. Am moving for health reasons to an apartment and Virgin has told me I have to pay £216 as I’m leaving contract early even though I’ve said I’d like to stay but apparently I’m at fault for buying somewhere that Virgin hasn’t been able to get access to.Basically I’m supposed to be able to see into the future and make sure the first question I ask a seller isn’t what’s type of  heating is there or are the neighbours ok? Oh no I’m supposed to ask can you get Virgin here. I swear they could teach some African princes a thing or two. 

Read your T&Cs.  Not Virgin's fault you moved to a non-Virgin area.

Very common complaint on the forum.  If you decide to agree to an 12/18/24/whatever month contract for Virgin and then have to move because of health/Section 21 notice/the cat says so, that's not Virgin's fault.  If you reasonably believe there is any chance you may move in the next 12/18/24 months, don't agree to a contract of that length in the first place.  There's a difference between being forced to move because somebody left the gas on and lit a cigarette, and moving because you chose to.