Aquacard hell

2Cheap4U

I have for over two weeks been trying to pay aqua card, but cannot log in.  Apparently they now want a one time password, something that never used to be and I could login fine.  I don't uses telephones, and they are insisting on my using telephones to fix a telephone that is now so old the number does not even work.
I have tried resolver, but they refuse to respond, citing not using email for 'security reasons', what ever that means.
I have sent them a letter in an attempt to show how I feel about this and to try to give permission for a helper to speak on my behalf.

I find the whole of this deliberate to force users onto 'smart' phone to use there stupid app, which wont run on my potato.
My concern here is being potentially charged for fees and interest on something that I can actually pay in full, if I could log in.  I don't know the account number, I never needed it before.  Not even got a bill electronic or paper, just an email that my account is available to view online.  I made it plain in writing that I wont take kindly to this, but what can I do?  I started a complaint to the financial ombudsmen, but the response is up to two weeks away.

daveyjp

If you aren't using the app and don't use phones you need to use a cheque book and post payment to them, pay over the counter, set up a direct debit or use online banking to transfer the payment,  rather than pay them directly.

MalMonroe

If you click on this link, it gives you a few ways that you are able to pay your bill.
https://www.aquacard.co.uk/faqs/managing-your-payments

By post might be the best option for you, as daveyjp says. Or even Giro.

As you say you can pay in full, it might be better to do that. 

The problem is that many credit card companies now use phones as part of their log in procedure, because they want payments to be more secure. They are actually trying to help customers.  My credit card company will use either my landline or mobile number as part of the online login procedure. I'm not sure if you have a landline but you don't need a smartphone. Certainly not with Tesco, anyway. 

If you do have a landline, all you need to do when logging in is to answer the phone at a certain point and an automated voice will give you a one-time-use security number - and repeat it - and the phone call will end automatically. You don't have to speak at all and your helper could do it if you are not able to. Not everyone has, or wants, a smartphone. I have a few friends who just have the old text and phone mobiles with no frills and they manage their credit cards online. 

cymruchris

Many banks/card providers are moving towards two-factor authenication where a one time pass is sent via text message to your registered mobile phone. It's an additional precaution to ensure it's you logging into your account. Improving your account security is not going to go away any time soon - so you'll either have to get a phone, or use alternative methods of account management.

Is there a physical reason as to why you're not able to make a phone call? If it's related to a disability, you can certainly go back to the old way of doing things, getting a paper statement, paying it by cheque, but there may be cost implications in doing this (many charge for paper statements now).

I'm fairly sure they would have informed you of the change of login procedure some time before it happened - likely by email - so you'd have had fair warning that the change was coming. As it's been left to the last minute, and the change has now happened, you're playing catch-up.

The future is going to have more of this 'one time pass' type of text messages, so it might be prudent to get a very basic pay as you go phone, and the cheapest possible contract, so that you retain access to all of your online activities as more companies use this as a form of identification.

jsmith9

Not sure if this would help you but you could set up a payment on your bank current account to aqua which would enable you to pay them as and when you wish in the same way as you pay any other bill