Intimidation to change Trustpilot review

DiddyDavies

Undervalued said:
Yes, this is what the OP signed up to so I agree he shouldn't leave a review claiming that the firm have broken the terms (yet!) but in my opinion he would be quite entitled to criticise the level of service offered. 

But surely if you think it unfair to leave a review claiming that the company had broken their terms then it must be equally unfair to leave a review criticising the level of service offered as this level of service is made clear to potential customers to read before deciding on whether or not to purchase from them.
If people don't agree with the stated terms, buy elsewhere.

As to the "vague" delivery terms.
Maybe they have had a lot of problems with packages being delivered to neighbours and the customer claiming that they haven't received them, something that due to many couriers currently not requiring signatures, could well be the case.

To be fair to PRC direct, I don't blame them one bit for cancelling the OP's order as they have shown that they are far too impatient, didn't read the T&C's properly and complained on the first day that the goods were actually due to be dispatched.
Who wants a customer like that?

Pollycat

DiddyDavies said:

But surely if you think it unfair to leave a review claiming that the company had broken their terms then it must be equally unfair to leave a review criticising the level of service offered as this level of service is made clear to potential customers to read before deciding on whether or not to purchase from them.
If people don't agree with the stated terms, buy elsewhere.

As to the "vague" delivery terms.
Maybe they have had a lot of problems with packages being delivered to neighbours and the customer claiming that they haven't received them, something that due to many couriers currently not requiring signatures, could well be the case.

To be fair to PRC direct, I don't blame them one bit for cancelling the OP's order as they have shown that they are far too impatient, didn't read the T&C's properly and complained on the first day that the goods were actually due to be dispatched.
Who wants a customer like that?

+1 to everything in this ^^^^ post.

I have to say, however, that I don't like the sound of PRC Direct phoning a (now ex) customer asking them to change their review - however unfair that review is.

I would like to point out to the OP that MSE rules state:

Forum rules

• 5. Respect the security of the forum

  • Users are not permitted to post any content containing viruses or other harmful computer code, or use URL shorteners such as Bitly, !!!!!! and !!!!!!.
    
    
  • Do not use your real name as your username – doing so creates unnecessary privacy issues.
    

Of course, that may not be his real name - but it's the same name used on the Trustpilot review.

DiddyDavies

When the company called the OP, they weren't an ex customer at that point as the order was still active.
It was only after this call that the order was cancelled and a refund initiated.

Pollycat

DiddyDavies said:

When the company called the OP, they weren't an ex customer at that point as the order was still active.
It was only after this call that the order was cancelled and a refund initiated.

That's why I put 'now ex' in brackets.

Because the OP was still a customer at that point.

Manxman_in_exile

Apart from agreeing that the OP was wrong to put a negative review on Trustpilot so quickly, I also don't particularly like this:

AndyFairbairn said:

...  A couple of hours later I received an intimidating call "asking" if I was going to change my review.  I said I would when I got the item, the caller then told me my order was being cancelled and the payment refunded.  ...

It seems to me that if the OP genuinely and sincerely believed that they were justified in posting the review because it was an accurate reflection of their own experience, then they can't honestly remove the review after they've received the item, because that does not alter their experience that led them to write the review in the first place - if that makes sense. 

It sounds more like a threat.  If I were the supplier I think I'd cancel the order too.

DiddyDavies

Now that it's been shown that the OP was wrong in believing that there was a 5-7 day delivery time, I wonder if they will be man enough to edit or remove their review:

Failed to meet delivery promises

Ordered on 1st Dec with a 5-7 working day delivery expectation.

as they expected something that wasn't promised or even implied.

Undervalued

DiddyDavies said:

Undervalued said:
Yes, this is what the OP signed up to so I agree he shouldn't leave a review claiming that the firm have broken the terms (yet!) but in my opinion he would be quite entitled to criticise the level of service offered. 

But surely if you think it unfair to leave a review claiming that the company had broken their terms then it must be equally unfair to leave a review criticising the level of service offered as this level of service is made clear to potential customers to read before deciding on whether or not to purchase from them.
If people don't agree with the stated terms, buy elsewhere.

As to the "vague" delivery terms.
Maybe they have had a lot of problems with packages being delivered to neighbours and the customer claiming that they haven't received them, something that due to many couriers currently not requiring signatures, could well be the case.

To be fair to PRC direct, I don't blame them one bit for cancelling the OP's order as they have shown that they are far too impatient, didn't read the T&C's properly and complained on the first day that the goods were actually due to be dispatched.
Who wants a customer like that?

Who wants a supplier that takes 5 to 7 days to dispatch the goods (unless they are being specially made or customised)?

Yes the OP should have read the terms more carefully. Then, unless the price was so attractive that they were happy to wait, they would most likely have bought elsewhere.

Undervalued

DiddyDavies said:

Now that it's been shown that the OP was wrong in believing that there was a 5-7 day delivery time, I wonder if they will be man enough to edit or remove their review:

Failed to meet delivery promises

Ordered on 1st Dec with a 5-7 working day delivery expectation.

as they expected something that wasn't promised or even implied.

They probably should.

However they could replace it with something along the lines of......
"Had I read the dispatch and delivery terms more carefully I wouldn't have bought from this company"!
Which would be true!

Pollycat

Undervalued said:

Who wants a supplier that takes 5 to 7 days to dispatch the goods (unless they are being specially made or customised)?

Yes the OP should have read the terms more carefully. Then, unless the price was so attractive that they were happy to wait, they would most likely have bought elsewhere.

Maybe someone to whom time is not of the essence.

If everyone read the terms more carefully, there would be fewer complaints.

Undervalued said:

They probably should.

However they could replace it with something along the lines of......
"Had I read the dispatch and delivery terms more carefully I wouldn't have bought from this company"!
Which would be true!

All reviews should be true.

Then perhaps we could read them and believe them.

KatrinaWaves

Undervalued said:

DiddyDavies said:

Undervalued said:
Yes, this is what the OP signed up to so I agree he shouldn't leave a review claiming that the firm have broken the terms (yet!) but in my opinion he would be quite entitled to criticise the level of service offered. 

But surely if you think it unfair to leave a review claiming that the company had broken their terms then it must be equally unfair to leave a review criticising the level of service offered as this level of service is made clear to potential customers to read before deciding on whether or not to purchase from them.
If people don't agree with the stated terms, buy elsewhere.

As to the "vague" delivery terms.
Maybe they have had a lot of problems with packages being delivered to neighbours and the customer claiming that they haven't received them, something that due to many couriers currently not requiring signatures, could well be the case.

To be fair to PRC direct, I don't blame them one bit for cancelling the OP's order as they have shown that they are far too impatient, didn't read the T&C's properly and complained on the first day that the goods were actually due to be dispatched.
Who wants a customer like that?

Who wants a supplier that takes 5 to 7 days to dispatch the goods (unless they are being specially made or customised)?

Yes the OP should have read the terms more carefully. Then, unless the price was so attractive that they were happy to wait, they would most likely have bought elsewhere.

I buy from plenty with 15 working day turnaround times. Not everyone is Amazon. Not everyone wants to line big businesses pockets who have the size to pull of shirt turn around times...