Talktalk confusion

pollyanna24

Thinking of leaving Shell due to the rise next month in costs and have spotted Talktalk's offer where it is £23 for a 18 month contract with £90 gift voucher.

Decided to use the chat function when I had the item in my basket just to check about if I have to contact Shell about the switch and they tell me about an offer for £26 for a 24 month contract with £75 cashback. 

Now I don't know if they are incompetent or if there are other reasons for the complete discrepancy.  Or if I should now think again about joining Talktalk. 

JJ_Egan

Where is the TT offer.

iniltous

Did they say the original offer wasn’t now  available ( even though you had it in your on line basket ) ?, or were they trying to suggest that a longer contract for more money and less cash back was actually a better deal ?
In general , if you are switching and both the old and new provider use Openreach then you don’t need to contact your old/current provider, your notice to quit is effectively served by the gaining provider ( it’s a gaining provider led process ). 

Chino

iniltous said:

and less cash back 

To be fair, Talktalk is only offering the OP a gift voucher whereas Shell Energy is offering cashback.
Some may find a lower value cashback of more utility than a higher value gift voucher.