Natwest PPI claim re-opened

152 Posts

A few years back I submitted a ppi claim on a Natwest credit card I took out in 1997. The result was unsuccessful and the case was closed.
I got a letter two weeks ago saying the case was being reopened as the result may be wrong - today I got a call from Natwest asking me questions about what I can remember from when I took out the credit card (spoiler: not much... it was 23 years ago!)
Anyone else received anything from Natwest recently regarding old ppi claims? Did your previously unsuccessful result change?
I got a letter two weeks ago saying the case was being reopened as the result may be wrong - today I got a call from Natwest asking me questions about what I can remember from when I took out the credit card (spoiler: not much... it was 23 years ago!)
Anyone else received anything from Natwest recently regarding old ppi claims? Did your previously unsuccessful result change?
...and the Spurs go marching on.
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Unfortunately not, almost certainly they have reviewed files looked at by someone who they spotted made mistakes or noticed a problem in their process and decided to review everything. The point of sale is all that matters with PPI, so if you were unemployed or had some reason why PPI would not have been suitable that you didn't say at the time, then advise them, or they may well simply agree with their previous verdict
A reopened case can occur because of a number of reasons. For example, if a complaints handler was found to have done something wrong and a trend becomes noticeable, they will automatically reopen the case and ask a new complaints handler to review it with a fresh set of eyes.
Reopened cases have resulted in no changes to decisions in some cases and lots of changes in others. No way to tell what is going to happen here.
it's spelt d-e-f-i-n-i-t-e-l-y
there - 'in or at that place'
their - 'owned by them'
they're - 'they are'
it's bought not brought (i just bought my chicken a suit from that new shop for £6.34)
So...
I just found that a bit odd, that’s all
it's spelt d-e-f-i-n-i-t-e-l-y
there - 'in or at that place'
their - 'owned by them'
they're - 'they are'
it's bought not brought (i just bought my chicken a suit from that new shop for £6.34)
Natwest have reopened the case - not me.