Carphone Warehouse renege on trade-in offer.

rickwookie

It seems I'm not the only one recently to have fallen for the Carphone Warehouse mobile phone trade-in offers (with bonuses) only for their trade-in "engineers" to spuriously claim that on inspection the traded-in device has "screen burn", and that as a result they would only offer me a tiny fraction of the original offer. Just £5 !!!
Worse, their default position is that if you don't respond within 10 days, they will process this as accepted, yet any attempt to reply to their email results in the message boucing back from their servers!
I now note by looking at the recent reviews on TrustPilot, this "screen burn" claim and dreadful revised offer is a common theme. See: Carphone Warehouse Reviews | Read Customer Service Reviews of www.carphonewarehouse.com (trustpilot.com)
Has anyone else on here suffered similar, as I would be more than happy to chip in for some Group Litigation against these scumbags.

Update: Looks like there's on average one complaint a day on TrustPilot about this scam. Why didn't I check first! 🙄

https://uk.trustpilot.com/reviews/5fcb9c3e5e693f0704a0e4ab
https://uk.trustpilot.com/reviews/5fcaacd15e693f0604785a85

https://uk.trustpilot.com/reviews/5fca9f8c5e693f0604784f17

https://uk.trustpilot.com/reviews/5fca52645e693f07049fe4d8

https://uk.trustpilot.com/reviews/5fca3bb35e693f07049fc2ff

https://uk.trustpilot.com/reviews/5fca39605e693f07049fbf47

https://uk.trustpilot.com/reviews/5fca17155e693f06047792c0

https://uk.trustpilot.com/reviews/5fc6a36d5e693f0604744e36

https://uk.trustpilot.com/reviews/5fc63c3e5e693f08f00fdb95

https://uk.trustpilot.com/reviews/5fc118dc5e693f0b10032f04

https://uk.trustpilot.com/reviews/5fc0f0f65e693f0b1002fc23

https://uk.trustpilot.com/reviews/5fbe82805e693f08f00a2282

https://uk.trustpilot.com/reviews/5fbc20de5e693f0b10ff0baf

https://uk.trustpilot.com/reviews/5fbb7db65e693f08f0074dd6

https://uk.trustpilot.com/reviews/5fbb60cb5e693f0b10fe2de3

https://uk.trustpilot.com/reviews/5fb956ae5e693f08f0064e11

https://uk.trustpilot.com/reviews/5fb6b8ba5e693f08f0044de0

https://uk.trustpilot.com/reviews/5fb64f6e5e693f08f003c93c

https://uk.trustpilot.com/reviews/5fb28f5e5e693f0accea0ea9

https://uk.trustpilot.com/reviews/5fb23af35e693f0a8428197e

https://uk.trustpilot.com/reviews/5fb0819c5e693f0acce8e0a8

liggerz87

Asl for the phone back check if it does have screen burn if it does get in touch with the phone manufacturer and they should fix it under warranty you'll find music magpie have done the same aswell as o2 recycle prob a few others have done it aswell

forgotmyname

1100 Stores and one complaint a day...???   Sounds like a tiny percentage.

There have been complaints about various sellers and screen burn on OLED phones for several years now.

Often then have no issues reselling them with screen burn and not mentioning it at resale time.

ummy567

Hi rickwookie. 

I’ve got screenshots from almost 500 people about them sending in good working phones to be quoted peanuts for them. It happened to me too - using the screen burn excuse to justify it. I even asked them to show me evidence that this was the case, but guess what? No reply.

I’m in touch with another person from twitter who this happened to and would like to contact you about taking things further if you wish.

rickwookie

forgotmyname said:

1100 Stores and one complaint a day...???   Sounds like a tiny percentage.

There have been complaints about various sellers and screen burn on OLED phones for several years now.

Often then have no issues reselling them with screen burn and not mentioning it at resale time.

One complaint a day (on average), on one particular review site, about the exact same scenario, which means it’s likely happening to lots more people. This is a mail-in scam, so what has the number of stores got to do with anything?

My phone doesn’t have an OLED display, it’s an LCD, which is another reason I challenge the veracity of CPW’s claim.

Not sure what your last point is, other than to counter why CPW would be justified in offering such a tiny percentage of the original offer for a device they claim has screen burn.