**Confronting Currys' obstruction of UK consumer rights: information needed/appreciated**

giraffe69

Victor Meldrew was a senior citizen too!

KeithP

I too am a senior citizen in my 70s.

Not too sure what age has to do with it though.

Corbyloyal1690

Al_Ross said:

The unhelpful posters here with their sarcastic remarks should be ashamed of themselves. This is a senior citizen in his 70's here and all you have done is poke fun of him.

You will be old one day yourselves and need to be a bit more tolerant.

Really? Have you seen how he spoke to people? He can't have it both ways and also who comes on forum to ask for help but doesn't actually give any information about the problem then proceed to berate and insult anyone who replied? 

minty777

https://curryspcworldwheresmyrefund.wordpress.com/help-support/

https://www.facebook.com/groups/612795132780233//743553413037737/

Grumpy_chap

@OP, you have bought a TV which is not operating correctly, with faults that you deem make the TV of unsatisfactory quality:

Cark said:

I made an online order for the supply of a 43" LG television.

we have been unable to make use of the TV as intended due to a variety of faults that only became apparent after we unpacked it and turned it on.

We do not intend to accept the goods because it is our contention, as UK consumers, that Currys is in breach of contract under the terms of The Consumer Rights Act of 2015, legislation which holds that it is an implied term of contract that goods when delivered be as described, be fit for purpose, and be of satisfactory quality.

You have found difficulty with the return process, and requested the CEO e-mail contact, which you now have in another post.

I am confused, though, why this screen did not have any suitable response that you felt was appropriate:

Cark said:

Based upon your OP, I would have selected "It's faulty/damaged - please refund".  @KeithP has suggested "other" would be a suitable option.

I probably agree with you that these return systems do seem to be created to prevent a successful claim.  There are a number of other threads recently where Curry's and John Lewis have both been berated for their returns policy on TV's.  I have no direct experience, but others have reported that, apparently, if you have turned the TV on then that is deemed by the retailer as "acceptance" of the product.  That seems crazy to me.

Good luck with making proper contact with Curry's and reaching a successful outcome - do report back with your success.

KatrinaWaves

Al_Ross said:

The unhelpful posters here with their sarcastic remarks should be ashamed of themselves. This is a senior citizen in his 70's here and all you have done is poke fun of him.

You will be old one day yourselves and need to be a bit more tolerant.

If a ‘senior citizen’ can dish it out they can damn well take it too.

No one started the rudeness until they did. People simply asked questions. Frankly
this ‘senior’ should be grateful people managed to wade through the useless War and Peace first post. 

Grumpy_chap

Grumpy_chap said:

Based upon your OP, I would have selected "It's faulty/damaged - please refund".  

Sorry - I just saw in the OP again, the "faulty/damaged" option then asked you to call, the outcome of which has been further described...

photome

Grumpy_chap said:

Grumpy_chap said:

Based upon your OP, I would have selected "It's faulty/damaged - please refund".  

Sorry - I just saw in the OP again, the "faulty/damaged" option then asked you to call, the outcome of which has been further described...

The length  of the OP is part of the problem , can you imagine a customer service rep getting a complaint that long, I think I know where it would end up

adamp87

photome said:

Grumpy_chap said:

Grumpy_chap said:

Based upon your OP, I would have selected "It's faulty/damaged - please refund".  

Sorry - I just saw in the OP again, the "faulty/damaged" option then asked you to call, the outcome of which has been further described...

The length  of the OP is part of the problem , can you imagine a customer service rep getting a complaint that long, I think I know where it would end up

That’s daft.

it’s their job to respond to complaints no matter the  length 

Bradden

Thanks for that last post... hope it all goes well!

Please keep us updated.. you are clearly much more aware of your rights than the average person... I'm appalled that they make it so difficult to return anything and wish you the best!