**Confronting Currys' obstruction of UK consumer rights: information needed/appreciated**

Manxman_in_exile

Gavin83 said:

... If you simply wanted to know what the next steps were when you’re unable to contact Curry’s then surely the original post could have been shortened to a few lines.
...

... and he could have missed out the many (and apparently irrelevant) screen shots...

Aylesbury_Duck

Cark said:

ToxicWomble said:

Not enough strength to state what’s actually the fault apparently 

The fault(s) has/have nothing to do with you or this thread, as I made clear. You need a greater strength of mind

yourself it you're going to follow Internet comment threads with any hope of even a minimal understanding.

I'm afraid it's you who's displaying a minimal understanding and naivety of internet comment threads.  You seem to have forgotten (or not realised) that this is a free resource and it's up to you to take what you want from it and ignore the posters that upset you or have the temerity to ask questions you don't want to answer, rather than lashing out like a petulant child.

If you only  want legally correct advice, pay for it.  If you want free advice, you'll have to take what might come along with it.

Pollycat

Currys PC World has apologised after facing a deluge of complaints from customers struggling to get in touch with it about missing orders, returns and repairs.  

Customers have been complaining about delays in receiving their orders, struggles in arranging returns for faulty goods, and difficulties sorting out repairs for goods that are under Currys PC World warranties.

https://www.moneysavingexpert.com/news/2020/05/currys-pc-world-customers-struggle-to-get-in-touch-over-unfulfil/?_ga=2.104756935.635059885.1606832819-1894585644.1606832819

Old story but...

Undervalued

pmduk said:

You do realise such letters to senior executives of most large companies are automatically diverted to customer services?

Yes, but frequently to a higher level of customer service person than deals with the normal first line of enquiry.

Pollycat

I hope the email was/will be more succinct than the original post.

Manxman_in_exile

Thought the OP's style rang a bell...

"OP - please dont take this the wrong way, btu your writing style is very verbose. It takes a long time to point out pertinent facts, and its easy to get lost. 
Writing concisely isnt easy, but is helpful"

https://forums.moneysavingexpert.com/discussion/6100791/sensible-questioning-or-costly-barrack-room-lawyering-which/p2   (bottom of page 2)

KeithP

OP, you seem to have missed my post of 5 December at 9:38PM.

JamoLew

Given the amount of words used - the OP seems to have missed an awful lot that would help people offer advice

Manxman_in_exile

KeithP said:

OP, you seem to have missed my post of 5 December at 9:38PM.

He must have missed it otherwise he would have been back here haranguing you (repetitively) for not addressing the question he had posed and explaining that people like you are precisely the reason why he doesn't ask questions on internet forums... oh - hang on...

Al_Ross

The unhelpful posters here with their sarcastic remarks should be ashamed of themselves. This is a senior citizen in his 70's here and all you have done is poke fun of him.

You will be old one day yourselves and need to be a bit more tolerant.