Don't touch NS&I with a barge pole if you think you might want your money back any time soon!
Comments
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Judging by posts on here like yours, yes, some people have had major problems, others have had no problems whatsoever.
Only a tiny percentage of people overall will have had problems with the vast majority having none. That however won't make you feel any better if you are in that minority.2 -
Miniminxie said:If supermarkets can extend their hours to cater for their customers why not NS&I?
Obviously some have coped better than others though, so I'm not claiming that NS&I are a shining example of best practice by any means, and as above there have been many similar reports, but worth factoring in their massive interest rate reductions last week, that will have introduced a (largely self-inflicted) extra workload as large numbers of customers withdrew their savings.
I don't know for sure but would imagine that the second working day of the month (i.e. immediately after the draw) will be a regular peak of withdrawal activity for premium bonds too....0 -
eskbanker said:Miniminxie said:If supermarkets can extend their hours to cater for their customers why not NS&I?1
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Speedbird676 said:eskbanker said:Miniminxie said:If supermarkets can extend their hours to cater for their customers why not NS&I?0
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Speedbird676 said:eskbanker said:Miniminxie said:If supermarkets can extend their hours to cater for their customers why not NS&I?3
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I have always though the best way to use NS&I is as follows:
1. open a direct saver, put it as a payee on your current account (use NS&I generic account no / sort code and your direct saver account no as the reference).
2. from your current account, send any money you wish via faster payment to your direct saver.
3. once it has arrived there, logon to NS&I and move it instantly to any product you want (eg premium bonds)
4. to get money out, move the money from eg premium bonds to your direct saver and then withdraw it from direct saver to your current account.3 -
put in a large amount recently via online, no issues here. Hopefully with everyone emptying their IB, things will have settled down"It is prudent when shopping for something important, not to limit yourself to Pound land/Estate Agents"
G_M/ Bowlhead99 RIP0 -
Thrugelmir said:Speedbird676 said:eskbanker said:Miniminxie said:If supermarkets can extend their hours to cater for their customers why not NS&I?
I, of course, accept many people are having problems, but we have many NS&I accounts between us, manage it all online and have never had the slightest problem.I am one of the Dogs of the Index.3 -
I would not touch them with the longest barge pole in existence. I have a similar issue to the OP.
I tried to close the account and withdraw all my money from the Income Bonds account. When I try it tells me I need to put in my security questions. I try to do that, and gives me an error which I swear I did not set up, never been asked for that before. I try to reset my security questions and it locked my account. I then called NS&I but the lines are busy. After 3 days of trying to call I finally got through. I tell the guy I have been locked out my account and want to take my money out. He tells me he may be able to reset my password remotely but will need to do a credit check or something. I said no problem, go ahead. My credit check fails. He says the only way to reset my password is for him to send me a letter which will be with me within 5-7 working days, I am annoyed at this point by just go with it. A week later the letter arrived and to my shock and horror it is not new details for my password but actually a standard form which I have to complete and post back to them and only after that they will send me another letter allowing me to access my account and reset my password and security questions. WHAT A FARCE!
1. Why don't they just do what every bank does (yes I know they are not a bank) and allow you to just withdraw your money once you have signed in. Even if you have forgotten your security questions you should be able to reset it all online! Rather than this backwards system of having to send a letter to them to reset your password and security questions.
2. Why the hell did he send me a letter of a form which I could just download online rather than waiting a week to get the form in the post? And why can they just not send me a letter which allows me to reset my password. All this back and forward crap does not make any sense at all!!
See the link here the form to reset your security details: https://www.nsandi.com/files/asset/pdf/online-and-phone-service-forgotten-security-details-form.pdf
And see here all the people who have had the exact same issue as me: https://uk.trustpilot.com/review/nsandi.com
For those who say it is a one of it is not. Martin Lewis should be ashamed for telling all of us to save with them. Luckily, I realised NS&I were useless when it took 7 days for money to be transferred to my Income Bonds account and how you can use a debit card to transfer money. Very backward. The government is confused one minute they want your money next they do not. I would never ever save with NS&I again!3 -
sharp910sh said:
Martin Lewis should be assumed for telling all of us to save with them.
This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service.3
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