How to confirm that the solicitor has received a deposit if they don’t answer emails or calls?

greatcrested

davidmcn said:

greatcrested said:

Pop in and ask the receptionist/secretary to check for you.

Anybody trying to pop in to our offices during current circumstances will be told to pop off by security at the door...

It's all a matter of selecting a good approachable local solicitor.....

davidmcn

greatcrested said:

davidmcn said:

greatcrested said:

Pop in and ask the receptionist/secretary to check for you.

Anybody trying to pop in to our offices during current circumstances will be told to pop off by security at the door...

It's all a matter of selecting a good approachable local solicitor.....

They may well be good and approachable, but nevertheless working from home, as is their secretary, and the receptionist (even if they had access to the info) isn't going to start sharing it with somebody who's just walked in off the street.

onyx911

This is frustrating for sure and no it isn’t too much to ask. We transferred the entire completion amount on Tuesday (had already sold a month ago) and I got confirmation of receipt 2 hours after my CHAPS was sent. The solicitor just forwarded the email he had got from his accounts department simply adding “FYI”. 

I would be concerned too, I would want to know it’s received.
Incidentally I am currently collecting £6 from the parents in my kids class for teachers Xmas gift and I get messages asking me if I have received their transfer. I always acknowledge. 

AskAsk

Othmas said:

Thrugelmir said:

Othmas said:

Got it. Don’t bother them. This must be the only profession where it’s acceptable to ignore your clients but charge the earth. 

Solicitors are more than happy to charge you for their time. Suspect you would be the unhappy one if they did.  

When did you transfer the money across? 

They can charge me all they like, just respond to my one question in return. 

Transferred on Friday. 

doesn't sound like a great service if you have transferred it nearly a week ago!  has it shown as gone from your bank account?  did you send it by CHAPS or bank transfer?

Othmas

AskAsk said:

Othmas said:

Thrugelmir said:

Othmas said:

Got it. Don’t bother them. This must be the only profession where it’s acceptable to ignore your clients but charge the earth. 

Solicitors are more than happy to charge you for their time. Suspect you would be the unhappy one if they did.  

When did you transfer the money across? 

They can charge me all they like, just respond to my one question in return. 

Transferred on Friday. 

doesn't sound like a great service if you have transferred it nearly a week ago!  has it shown as gone from your bank account?  did you send it by CHAPS or bank transfer?

You know, I’d forgotten it’s Wednesday today so yes it is almost a week later! Now I’m more annoyed. I’m only looking for a very brief “yes” or “no”. It was sent by bank transfer. The bank said it would take 2 hours and it was instantly deducted from my account. I did call the bank just now actually but understandably they can’t tell me anything more than the fact that it’s been sent. 

annetheman

Othmas said:

AskAsk said:

Othmas said:

Thrugelmir said:

Othmas said:

Got it. Don’t bother them. This must be the only profession where it’s acceptable to ignore your clients but charge the earth. 

Solicitors are more than happy to charge you for their time. Suspect you would be the unhappy one if they did.  

When did you transfer the money across? 

They can charge me all they like, just respond to my one question in return. 

Transferred on Friday. 

doesn't sound like a great service if you have transferred it nearly a week ago!  has it shown as gone from your bank account?  did you send it by CHAPS or bank transfer?

You know, I’d forgotten it’s Wednesday today so yes it is almost a week later! Now I’m more annoyed. I’m only looking for a very brief “yes” or “no”. It was sent by bank transfer. The bank said it would take 2 hours and it was instantly deducted from my account. I did call the bank just now actually but understandably they can’t tell me anything more than the fact that it’s been sent. 

Kind of terrifying. I hope you get your answer tomorrow...

AskAsk

Othmas said:

AskAsk said:

Othmas said:

Thrugelmir said:

Othmas said:

Got it. Don’t bother them. This must be the only profession where it’s acceptable to ignore your clients but charge the earth. 

Solicitors are more than happy to charge you for their time. Suspect you would be the unhappy one if they did.  

When did you transfer the money across? 

They can charge me all they like, just respond to my one question in return. 

Transferred on Friday. 

doesn't sound like a great service if you have transferred it nearly a week ago!  has it shown as gone from your bank account?  did you send it by CHAPS or bank transfer?

You know, I’d forgotten it’s Wednesday today so yes it is almost a week later! Now I’m more annoyed. I’m only looking for a very brief “yes” or “no”. It was sent by bank transfer. The bank said it would take 2 hours and it was instantly deducted from my account. I did call the bank just now actually but understandably they can’t tell me anything more than the fact that it’s been sent. 

when you make a bank transfer of more than £10k to someone for the first time, the bank will need to authorise it.  they may hold this for a day or two in order to get someone senior to sign it off.  my bank always says that it should get there within a couple of hours but it may actually take up to 3 days if they have to hold the money for security checks.  it could be that the money was not sent until 3 days after it left your account but it should have got to the solicitors by now.  they can take a day themselves to find the money as they have to ask their finance department to check the receipt.  and in covid time, this could mean 2 days.

naedanger

Othmas said:

AskAsk said:

Othmas said:

Thrugelmir said:

Othmas said:

Got it. Don’t bother them. This must be the only profession where it’s acceptable to ignore your clients but charge the earth. 

Solicitors are more than happy to charge you for their time. Suspect you would be the unhappy one if they did.  

When did you transfer the money across? 

They can charge me all they like, just respond to my one question in return. 

Transferred on Friday. 

doesn't sound like a great service if you have transferred it nearly a week ago!  has it shown as gone from your bank account?  did you send it by CHAPS or bank transfer?

You know, I’d forgotten it’s Wednesday today so yes it is almost a week later! Now I’m more annoyed. I’m only looking for a very brief “yes” or “no”. It was sent by bank transfer. The bank said it would take 2 hours and it was instantly deducted from my account. I did call the bank just now actually but understandably they can’t tell me anything more than the fact that it’s been sent. 

I would expect a quick confirmation, and certainly would not expect to have to ask more than once or twice. Most solicitors have more junior staff to help with this sort of query.

I have been dealing with solicitors recently and have had confirmation from the assistant everytime they have even sent or received paperwork.

Thrugelmir

Othmas said:

AskAsk said:

Othmas said:

Thrugelmir said:

Othmas said:

Got it. Don’t bother them. This must be the only profession where it’s acceptable to ignore your clients but charge the earth. 

Solicitors are more than happy to charge you for their time. Suspect you would be the unhappy one if they did.  

When did you transfer the money across? 

They can charge me all they like, just respond to my one question in return. 

Transferred on Friday. 

doesn't sound like a great service if you have transferred it nearly a week ago!  has it shown as gone from your bank account?  did you send it by CHAPS or bank transfer?

You know, I’d forgotten it’s Wednesday today so yes it is almost a week later! Now I’m more annoyed. 

Neither solicitors nor banks treat weekends as working days. Never have done.  

omarmansour

Keep at it. Hopefully they will get back to you. Don’t listen to some of the posters here who make up any excuses for solicitors not doing their jobs. Good luck !