Vodaphone Broadband

caerleon9176

I am coming up to the end of an 18-month contract with them which is on the 06DEC20. I called today 29NOV20 and after a 20 min wait to be answered, stated that I would not be renewing and that I have gone to another provider which they asked about and why fair enough! The operator then said the contact will be still billed till the end date of the 29th of DEC under their 30-day disconnection policy and no fees were payable!?! So, even thou I cancel before the renewal date, I still get billed after that on the same rate even thou i'm disconnected?!? I rightly questioned it. This is not a cancellation, it is simply not a renewal of the contract. I was told to leave the direct debit in place and they will refund the costs in Jan? What? My billing date is the 6th also, so rightly I can cancel on that date and not pay their charges.

Am I canceling the service or simply not renewing it?

caerleon9176

I have checked and I have no emails from them with terms or conditions attached when I took out the service, I went into my online acc summary and cannot find any documents she is stating that I agreed upon. I cannot find anything else part from canceling while in contract, well I'm not canceling, I'm just not renewing and they have no legal right to charge me, despite me now overpaying from the contract termination date. I have checked my billing and it charges me from 22NOV20 to 12DEC20 and it's already been paid, so I have canceled the DD! Somehow, I have finally used my 2 semesters studying Law at Uni.

Neil_Jones

If you've moving provider and you're out of contract you didn't need to phone them (unless you want to try for another deal), you just pick somebody else and sign up with them, they'll do all the legwork and all you do is swap/reconfigure your router on switchover day.

As to the payment, you've always been charged a month in advance.  That's how the system works.  If you move provider and it happens to straddle a debit payment date, you'll get everything back minus your final bill amount in due course.

By the way, your "contract" is just a fixed price deal, it's not a "contract" as such, when your fixed deal ends you roll over onto standard pricing.