Avro Smets2 Gas Meter

[Deleted User]

Broomboy said:

I had both my gas and electricity meters replaced with smart meters in the recent past.
However the display in both meter stopped showing last year and I am being told by Avro and my new supplier, Igloo, that my consumption will be estimated for the foreseeable future as due to COVID restrictions they are unable to replace the meters.
I am not sure how this leaves me. 

Can anyone comment?

Which display? It would highly unusual for two meters to fail at the same time. If you are talking about the IHD, then you can still get meter readings directly from the meters. 

niktheguru

jimroy said:

My Mum's received an email recently from Avro encouraging her to upgrade to SMETS2 meters to be installed by Lowry Beck and to hurry up as availability is limited. Should she bother? What are the benefits? My Mum and I are in the minority of those who give regular meter readings and have accurate monthly bills anyway. And aren't there problems if you switch away after your contract to get a better deal with a supplier that doesn't support smart readers yet? 

Just see one of the many smart meter threads on the forums
Some love them, some hate them.
If you give regular meter reads and have accurate monthly bills then it wont be of massive benefit to you.
Benefits include - automatic readings to supplier (meaning you dont have to read it all the time, even though its still good to read to check), ability to check your usage on IHD and adapt behaviour in how you use energy (if thats your thing), ability to access better prices and TOU tariffs with various companies; ability to change from pre-payment to credit and vice versa.
Drawbacks - if it aint broke dont fix it; what if it doesnt work when installed; functionality of meter allows utility companies to stop your supply remotely (if deemed necessary, but currently not legally allowed to do so without going through various processes first) 

My personal opinion is that they're great. But others absolutely hate them.

Now the meters are SMETS2 and all suppliers have to sign up to the DCC, you can now keep the smart functionality when moving suppliers. There are still some of the smaller suppliers that dont read smart meters but this should change soon. If you do switch to someone that doesnt support it then you would just use the meter like you do now and supply readings, and when you switch again to someone that supports smart metering it should work smartly again.

Broomboy

[Deleted User] said:

Broomboy said:

I had both my gas and electricity meters replaced with smart meters in the recent past.
However the display in both meter stopped showing last year and I am being told by Avro and my new supplier, Igloo, that my consumption will be estimated for the foreseeable future as due to COVID restrictions they are unable to replace the meters.
I am not sure how this leaves me. 

Can anyone comment?

Which display? It would highly unusual for two meters to fail at the same time. If you are talking about the IHD, then you can still get meter readings directly from the meters. 

The gas meter does not show any figures and has been like this for about six months.  The electricity meter display was also blank for some months and while the display has now reappeared the figure for the usage has not changed for over a month and it is not possible to change the display to for example the day/date page.

beaker141

Dolor said:

If the meter readings are increasing then both meters are working. You can check if your meters are sending data to the DCC by accessing the N3rgy.com website. No need to sign up, just go to ‘I am a consumer’ and enter your MPAN and IHD number.  You can access consumption information.

Hey Dolor - thats a fantastic site that I didnt know about until your mention here ! Ive just downloaded my half hourly data since the meters were installed and looking at trends etc now.  This really harnesses the power of a smart meter.  Now if only it had disaggregation to tell me all the appliances :-) 

[Deleted User]

beaker141 said:

Dolor said:

If the meter readings are increasing then both meters are working. You can check if your meters are sending data to the DCC by accessing the N3rgy.com website. No need to sign up, just go to ‘I am a consumer’ and enter your MPAN and IHD number.  You can access consumption information.

Hey Dolor - thats a fantastic site that I didnt know about until your mention here ! Ive just downloaded my half hourly data since the meters were installed and looking at trends etc now.  This really harnesses the power of a smart meter.  Now if only it had disaggregation to tell me all the appliances :-) 

Try this:

https://voltaware.com/

Available to Octopus customers at a discounted price.

Gerry1

Try Onzo if you really want a spy under the stairs !

Ndave

Dolor said:

You will need to talk to Avro and check whether they are receiving your meter readings (I assume that this is what you meant by M3 increasing). It can take time for the backend of the industry to catch up. N3rgy will only show data if the new gas meter serial number has been allocated to your MPRN: this is down to the security built into the SMETS2 system.

Thanks @[Deleted User]! Getting Radio silence from Avro (its been 3 weeks having chased too) - tempted to move to Octopus to potentially resolve this as they seem to have far more experience with Smart Meters. One thing I noticed was the GAS meter serial number on the Avro website associated to my MPAN is still the old meter whereas the Electric meter has been updated with new serial!