DWP compliance

Hm71

I didn't receive any letter from DWP regarding the call - but it was from the freefone number listed on the website. i did answer all questions honestly & agreeing to the statement read out. the officer said she was happy with my responses- so if they were progressing it would they not say that rather then they are happy?? as i said they did say they would call back over when they had a clarification of a 'top up' i get as they didnt think i should get it- but apart from that, they didnt mention any further action.

Paula94

You would have to agree to statement. The top up, is this a pension? Sometimes DWP is notified as a match. To be honest it sounds authentic. If they rang on a Saturday it could be a huge back log and overtime. Compliance work different areas. A officer based in Cornwall could be working cases in Birmingham. If a UC claim you could send a journal message if Legacy contact the relevant benefit and ask to confirm the appointment. If only for your peace off mind 

poppy12345

Hm71 said:

 as i said they did say they would call back over when they had a clarification of a 'top up' i get as they didnt think i should get it- but apart from that, they didnt mention any further action.

On the bottom of all letters it does state "all changes must be reported" If you're living with a partner that works and you're claiming a benefit such as Contributions based ESA that has an income related top up then your partner working will affect this. Difficult to advise without knowing all your circumstances and which benefits exactly you're claiming.

As has been advised, if you've nothing to hide, then you have nothing to worry about.

Hm71

Paula94 said:

You would have to agree to statement. The top up, is this a pension? Sometimes DWP is notified as a match. To be honest it sounds authentic. If they rang on a Saturday it could be a huge back log and overtime. Compliance work different areas. A officer based in Cornwall could be working cases in Birmingham. If a UC claim you could send a journal message if Legacy contact the relevant benefit and ask to confirm the appointment. If only for your peace off mind 

Its not a pension its a premium- the officer did say that there was a backlog & the initial 'tip off was over 7 months ago.- i am happy the call was legitimate- i guess my query is- if they say they are happy at the end of the call is that the end of it? 

Hm71

poppy12345 said:

Hm71 said:

 as i said they did say they would call back over when they had a clarification of a 'top up' i get as they didnt think i should get it- but apart from that, they didnt mention any further action.

On the bottom of all letters it does state "all changes must be reported" If you're living with a partner that works and you're claiming a benefit such as Contributions based ESA that has an income related top up then your partner working will affect this. Difficult to advise without knowing all your circumstances and which benefits exactly you're claiming.

As has been advised, if you've nothing to hide, then you have nothing to worry about.

the reason for the call was a malicious allegation that i was working/living with a partner whilst claiming sickness benefits as a single person- i know exactly where the malicious allegation has come from. given my many illnesses including mental health issues- including anxiety & depression- its extremely hard not to worry, even if you know you are in the right- a certain sense of paranoia effects my mental health so this sort of situation really troubles me. 

Paula94

Realistically they seem satisfied. You have no further appointments booked. They will check your entitlement for the premium. Unlikely to notify you if No further action as will be rushing on to the next claim! You have had no change of circumstances. Try not to worry. 

poppy12345

Hm71 said:

Paula94 said:

You would have to agree to statement. The top up, is this a pension? Sometimes DWP is notified as a match. To be honest it sounds authentic. If they rang on a Saturday it could be a huge back log and overtime. Compliance work different areas. A officer based in Cornwall could be working cases in Birmingham. If a UC claim you could send a journal message if Legacy contact the relevant benefit and ask to confirm the appointment. If only for your peace off mind 

Its not a pension its a premium- the officer did say that there was a backlog & the initial 'tip off was over 7 months ago.- i am happy the call was legitimate- i guess my query is- if they say they are happy at the end of the call is that the end of it? 

I'd gathered it was a disability premium because you mention "top up" although no one can tell you whether you're entitled to that premium without more information. You'll just have to wait for them to contact you again, which they will if you're not entitled to it.

Robbie64

Although posters have commented about "if you've nothing to hide" etc, a call like this out of the blue is very disconcerting and it's natural for the person receiving the call to be left feeling very uneasy afterwards. It's actually bad practice, even in the times we are in now, to phone someone randomly in this manner. In normal times the original poster would have received a letter with either an appointment at a local JobCentre or a telephone appointment. In addition DWP advice about safeguarding advises staff to refrain from making certain types of phone calls to people with mental health problems such as anxiety and depression. The OP mentions these and if the DWP are aware of these then a safeguarding check should have been made prior to the call. Phoning someone up out of the blue to discuss a fraud allegation and putting a vulnerable person on the spot without any form of support is about as serious a breach of the safeguarding rules as a call can get.