Jet2.com charging me a £750 cancellation fee.

wul3737

I recently booked a holiday to the Canaries leaving on 16 December 2020.
About four days ago Jet2 emailed me stating that my holiday had been cancelled and I would receive a full refund for all monies paid to them.
I've just received an updated invoice from them and they are charging me a £750 cancellation fee.  {I would assume it is totally illegal for them to do this given that it was them who cancelled the holiday.)
I contacted Jet2 by phone and a young girl told me they were processing all the affected holidays and I would get a refund in due course, but it could take up to 12 weeks to process.
Can anyone tell me where I stand legally with regard to this cancellation fee as I`m not convinced Jet2 are going to honour their promise of a refund given the current Covid19 situation?
. 
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Caz3121

wul3737 said:

About four days ago Jet2 emailed me stating that my holiday had been cancelled and I would receive a full refund for all monies paid to them.

this is the correct information given that they were the ones that cancelled and not you. 

bagand96

Jet2Holidays have been one of the much better operators in terms of processing refunds and handling the ever changing C-19 situation.

I know it may be worrying and frustrating, but I would assume that this is some kind of administrative error.  You're right you are entitled to a full refund, and Jet2 haven't been one to be shying away from their responsibilities.  You have the email from them cancelling the trip, so make sure you keep hold of that should you need to chase it in the future.

Westin

As above.
Stay calm.  Just call them on Monday. 

wul3737

Panic over!
Jet2 have removed the cancellation fee and refunded me the cost of my hollday!
Only outstanding issue now is the £82.50 I had to pay for a Covid 19 testing kit.
I think I may have a bit more trouble getting that back as the testing company are refusing to answer their phone or reply to emails!.......

Thanks to all for your help!

pdel61

wul3737 said:

Panic over!
Jet2 have removed the cancellation fee and refunded me the cost of my hollday!
Only outstanding issue now is the £82.50 I had to pay for a Covid 19 testing kit.
I think I may have a bit more trouble getting that back as the testing company are refusing to answer their phone or reply to emails!.......

Thanks to all for your help!

I'd be quite surprised if you get that money back. You ordered a testing kit which they have supplied. The fact you are no longer wishing or have no need to use it is not exactly their problem.

mattyprice4004

wul3737 said:

Panic over!
Jet2 have removed the cancellation fee and refunded me the cost of my hollday!
Only outstanding issue now is the £82.50 I had to pay for a Covid 19 testing kit.
I think I may have a bit more trouble getting that back as the testing company are refusing to answer their phone or reply to emails!.......

Thanks to all for your help!

If you ordered a test and they're providing it, you won't be entitled to a refund - but it's a small cost compared to the holiday.

wul3737

At the end of the day, there`s a fair chance I will still need a negative test certificate to gain access to some countries when the travel ban ends, so, unless there`s an expiry date on the kit, I should still be able to use it!
If nothing else, I`ll get a nice shiny test certificate to hang on my wall!    

ic

I delayed a pair of flights by a year just last week, as we don't fancy the messing around getting tests 72 hrs beforehand.  I was charged £49 to move them back, and when I realised that didn't include my prebooked leg room seats I called up, they immediately carried over the seats and booked my selection there and then at no additional cost.  This was great, as their T&Cs made it clear that seats couldn't be transferred or refunded.